Bankruptcy Quality Assurance Specialist

The Bankruptcy Quality Assurance Specialist is responsible for all activities for the default functions specific to quality assurance in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for managing quality assurance timelines and workflow processes on loans in Bankruptcy in accordance with established work rules, goals & objectives to improve accuracy, timelines and performance. The candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

Responsibilities:

• Responsible for servicing mortgage accounts to ensure that bankruptcy activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes the following:
• Manage various inquiries/reviews related to the execution of bankruptcy documents.
• Monitors attorney performance regarding response time to issues and/or revision of legal documents.
• Reviews various checklists completed for the bankruptcy process.
• Receives, reviews, and sights exceptions to counsel on all legal documents as it relates to the bankruptcy action.
• Diligently follows up on all outstanding requests and telephone calls from internal and external partners.
• Manage reports geared to drive workflow.
• Manage exception reporting used as key controls for minimizing risk.
• Notify management of all potential high-risk matters that pose a risk to the company or investor.
• Follow departmental and business policies with strict adherence.
• Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners.
• Incumbent must meet RoundPoint’s commitment to compliance.
• Perform related duties as assigned by manager.

Qualifications:Required:

• High School diploma or Equivalent
• Knowledge of basic computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook.
• Requires extreme attention to detail and ability to adhere to strict guidelines and procedures.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff.

Desired:

• Minimum 2+ Years Mortgage Servicing Experience Preferred
• Minimum 2+ Years Bankruptcy Experience Preferred
• Minimum 2+ Years Quality Assurance Experience Preferred
• GSE and Government Experience Preferred
• LPS Desktop Solution Experience Preferred
• Director 7 (MSP) Experience Preferred

Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role:

• Ability to communicate effectively through speech and hearing, both in-person and over the phone.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
• Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
• Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

About RoundPoint Mortgage Servicing LLC
RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.
Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

Location

• Fort Mill, SC
• Coppell, TX

Employee Status

• Regular

Travel

• No