Banquet Manager

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Banquet Manager sets the tone for Sonesta’s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team.

Job Description

The Banquet Manager is responsible with assisting in directing and motivating the banquet/Kitchen staff. The Banquet Manager is responsible for ensuring high quality service for all banquet and catering functions by following established safety and brand standards. The role’s primary responsibility is to drive results through their entire department. In this role, the Banquet Manager is expected to promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, meet and exceed productivity goals.

Sonesta managers are charged with providing strategic vision, ensuring tactical execution, and actively managing their department to achieve the company’s revenue and profitability goals and objectives.

The ideal candidate has a passion for building and motivating teams that achieve results. Sonesta managers are guest-focused (both internal and external) and achievement-oriented leaders.

o Provide direction and manage all aspects of the banquet service department in all capacities thereby ensuring top efficiency and high guest satisfaction.

o Responsible for arranging all food and beverage details for all functions, including linens, table set ups and decorations.

o Coordinate and supervise the preparation, presentation, buffet set ups, layouts and service of food and beverage products of functions assigned to ensure highest quality at all times.

o Visually inspect rooms set-ups and equipment to ensure adherence to quality standards.

o Interview, hire, train, and promote Banquet staff. Provide consistent feedback and recommend disciplinary action when appropriate.

o Develop and maintain lasting relationships with in-house groups to ensure excellent service and retention of business.

o Process payroll after each function or event and accurately calculate number of hours worked and gratuity distribution.

o Discuss with the Catering and Convention Services Manager all details of events and functions and plans for flawless execution.

o Review guest satisfaction survey results with employees.
Ensure all Sonesta safety and sanitation standards are adhered to.

o Respond to guest complaints and ensure proper follow-up is completed.

o Maintain high standards of personal appearance and grooming.

Additional Job Description

• Must be able work in a fast-paced environment.
• Majority of work takes place indoors.
• Must be able to tolerate extreme temperatures - i.e. kitchens, freezers.

Physical Demands

• The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.
• The employee must occasionally lift and/or move objects of up to 25pounds.
• The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.

Expected Hours of Work

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights).
• Ten to twelve hour shifts sometimes required.

Education and Experience

• High school graduate, some college or equivalent.
• Must have a minimum of 2 years’ experience in the event management, food and beverage, or related professional area.
• Experience in a hotel or a hospitality-related field preferred.
• Understanding of and previous experience in a union environment a plus.

Additional Job Information/Anticipated

Pay Range

Pay Range $80,000 - $90,000/annual Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the

Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.