Bar and Floor Supervisor

We’re Hiring: Game Supervisor – Smaaash Entertainment | Mumbai (Lower Parel)

Location: Smaaash, Lower Parel, Mumbai
Position: Game Supervisor
Salary: Up to ₹25,000 (net take-home, based on interview performance)
Shift Timings: 11:00 AM – 8:00 PM and 2:00 PM – 12:00 AM (Rotational Shifts)
Working Days: 6 Days a Week | 1 Rotational Off
Gender Requirement: Male Candidates Only
Age Limit: Up to 35 Years
Joining: Immediate or within 15 Days

About Smaaash
Smaaash Entertainment Pvt. Ltd. is one of India’s leading family entertainment and gaming brands, offering a mix of virtual reality, arcade games, sports simulations, bowling, dining, and more. We are currently seeking a Game Supervisor for our Lower Parel, Mumbai location.

Role Overview: Game Supervisor
The Game Supervisor will oversee daily gaming zone operations, ensure smooth functioning of gaming activities, manage on-floor staff, and deliver high guest satisfaction. The ideal candidate must be energetic, responsible, and capable of handling fast-paced entertainment operations.

Key Responsibilities

• Supervise and guide game hosts and on-floor team members
• Ensure all gaming zones, VR games, and attractions are operational and safe
• Monitor guest engagement and ensure a high standard of service
• Handle guest queries, issues, and minor complaints
• Coordinate with the technical team for game equipment maintenance
• Manage game cards, tokens, and cash handling as per company protocols
• Train new staff on guest interaction, SOPs, and safety standards
• Manage crowd flow and maintain order within the gaming area
• Assist in upselling gaming packages and promotions
• Prepare and submit daily operational reports

Requirements

• Experience: 2–4 years in gaming zones, amusement centers, entertainment venues, or hospitality operations preferred
• Education: Minimum Graduate / Diploma
• Skills Required:
• Good communication skills (English communication must be moderate to good)
• Strong leadership and customer service abilities
• Team handling experience
• Basic technical understanding of gaming equipment is an advantage
• Ability to work in rotational shifts

Why Join Smaaash

• Work in an exciting, dynamic entertainment environment
• Opportunities for career growth and leadership development
• Learn operations, guest engagement, and team management

How to Apply
Share your updated CV on WhatsApp: 8369780127
Location: Smaaash, Lower Parel, Mumbai

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person