Bar Back - Sand & Koal

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Bar Back to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Food & Beverage Department, The Bar Back is responsible for assisting the team in ensuring the smooth and efficient running of the restaurant, providing a prompt and professional service to the guests, and be responsible for creating a memorable dining experience within the restaurant. The Bar Back reports to the Bar Manager.

As Bar Back, you will be responsible for the following duties:

• Set-up the bar, including but not limited to: daily cleaning of all bar areas, equipment, dishwasher, stock up fridges and stations, prepare mise en place prior the start of each shift.
• Assist with stock count and, at all times, ensuring the restaurant has adequate supplies for the shift, including all crockery, glassware, cutlery, condiments, fresh fruit and herbs, etc.
• During service, prepare hot drinks to the required standard, clean coffee machine and all hot drink equipment, replenish stations when required and wash utensils, glassware and crockery after each use.
• Ensure the stations and the bar area are of utmost cleanliness throughout service.
• Assist in setting up the bar for any special or private events as per briefing.
• Etiquette with guests: Refer to all guests as ‘Sir’ or ‘Madam,’ always allow a guest right of way, assist guests with requests, when serving food and beverage ladies must be served first, if you are not able to assist a guest with their query ensure the guest is attended to by a Head Bartender or Manager.
• Alert the Head Bartender or Manager of any spillages, challenging guests, intruders in the restaurant / building, etc.
• Attend to bar guests at all times, regularly providing feedback to Managers, ensuring every guest has received the brand experience and immediately inform Managers should a guest not be content with their dining experience.
• Take the initiative to study and learn all menus and attend food and beverage training to understand the ingredients and cooking/creation method of each dish/beverage to be able to describe these to the guest when required.
• Provide a courteous, professional, attentive, and efficient service at all times with customers, staff and suppliers alike.
• Be fully conversant with the geographical layout of the operation and to know the exact whereabouts of all equipment of an operational nature.
• Have a complete understanding of the restaurant operation, and respond to any changes in the restaurant function as requested by the Manager.
• Attend and contribute to all staff briefings/meetings and other related activities.
• Support new recruits through on the job training.
• Maintain a high standard of personal appearance, and as per the personal presentation policy, and report for duty punctually, wearing the appropriate attire.
• Undertake and carry out any other reasonable roles and responsibilities as requested by the Manager.
• Be vigilant and take responsibility for the security of the restaurant premises and properties.

As Bar Back, we expect from you:

• Previous experience working as bar back in a luxury hotel, resort experience will be a plus
• Fluent proficiency in English and excellent communication skills. Additional languages will be an advantage
• Able to multi-task and work under pressure in the busy operations
• The ability to work well in a team environment
• Driven, dynamic and energetic

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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