Bariatric Navigator - NHMP Rhinebeck General Surgery, Rhinebeck, NY

Description

Title: Bariatric Navigator - NHMP Rhinebeck General Surgery, Rhinebeck, NY - Full Time/40 hours per week, 8 hour shifts 8:00am - 4:30pm, Monday - Friday.

• Serious inquires only! Must be extremely patient/calm, able to multi-task, stay on top of patients paperwork/Insurance. VERY busy phones, a lot of questions from patients, a lot of follow up work. Working directly with staff- RN's, MD's, etc.

Summary: Patient navigation is a patient centered healthcare service delivery model that supports patient's movement along a continuum of medical care, from patient outreach and coordination. Patient navigation aims to reduce health disparities by assisting individuals and their families in overcoming barriers to accessing and completing weight loss screening, diagnostics and treatment.

Responsibilities:

1.Serves as an essential link between patients and all other care providers. Facilitates appointments for consults and support services within established service standards, including dietitians, specialists, ancillary facilities, etc. Follows patients throughout the care continuum, including inpatient admissions, and collaborates with outpatient care management resources.

2.Obtains patient medical records and assisting the RN or other team members with patient care issues with internal ancillary departments to ensure that all required paperwork/ consents are submitted accurately and timely; facilitate follow up with candidates on missing items.

3.Create and maintain a centralized tracking system that tracks all necessary clinical documentation for all potential surgical candidates and create reports as needed. Track timelines and identify opportunities for continuous process improvement.

4.Coordinates multidisciplinary patient support group meetings, develops and prepares patient information and documents in accordance with nationally recognized care guidelines.

5.Connect candidates with Nuvance Engagement Programs and community resources that as needed and provide additional information to provider spouses/partner as needed.

6.Accountable for the results of key performance metrics to track the success of the provider onboarding process.

7.Maintain current knowledge of Nuvance Health employment policies, benefits, and all credentialing processes to answer candidate questions as needed or be able to direct candidates to the appropriate subject matter experts.

8.Provide back up support to other members of the navigator team as needed.

9.Fulfills all compliance responsibilities related to the position.

10. Maintain and Model Nuvance Health Foundational Values (Personal, Imaginative, Agile, Connected).

11. Performs other duties as required.

Other Information:

Education Required: A BA/B.S. in Communications, Marketing, Health Sciences, Human Resources, or other related healthcare field

Experience:

• 2-5 years of experience in not-for-profit, health care, sales/marketing, or other equivalent experience.
• 1-3 years of customer service experience preferred

• Dedication to providing excellence in customer service.

• Effective communication skills, both verbal and written.

• Proficient with Microsoft Office, Excel, and PowerPoint.

• Excellent interpersonal skills.

• Ability to apply critical thinking and troubleshooting skills.

• Must be self-motivated, resourceful and have great attention to detail.

Salary Range: $28.78 - $53.45 hourly (Exempt position, pay per years of relative experience)

EOE, including disability/vets.