Barista

The barista is responsible for serving all products with friendly, individualized attention towards each customer. He/she is also responsible for educating customers about our premium coffees and teas. The barista fulfills any other duties the store manager, assistant manager or shift supervisor assigns.

Product:
- Ensures that all customers are educated on our products and services.
- Maintains the highest quality, consistent product standards.
- Follows all Company drink recipes and procedures.
- Develops an understanding of coffee and tea regions and the various differences in flavor and blends.
- Begins to educate themselves on the various types of coffee, tea products, blends and roasts.
- Proficiently prepares blended and cold drinks provided by the store.

Service:
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or tea.
- Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
- Verbally receives and calls back customer orders in a friendly manner.
- Reports all customer complaints to manager on duty.
- Responds proactively to prevent customer service situations.
- Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
- Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
- Answers customer questions regarding coffee blends, preparation, and product freshness.
- Sells and serves baked goods and miscellaneous food items to customers.
- Maintains efficient, friendly service.

Job Type: Permanent

Pay: AED3,000.00 - AED3,500.00 per month

Experience:

• Specialty Coffee: 2 years (Required)