Barista

Position Purpose:

Greets and takes guests orders for beverages and/or food in a friendly, courteous, professional and timely manner to ensure total guest satisfaction. Upsells additional items to enhance profitability. Enters orders into a computerized system and settles check(s) upon completion of order.

ESSENTIAL FUNCTIONS

• Greets guests in a courteous and friendly manner, promotes and documents orders. Makes and/or presents drinks using standard ingredient(s)/recipes and practicing prudent portion control.
• Inputs orders into a register at the point of sale and creates a check for each guest, maintaining accountability for all beverages served.
• Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and ensures vouchers are property executed, in order to balance all transactions.
• Maintains proper and adequate set-up of the coffee bar on a daily basis. This includes requisitioning, stocking and rotating all products needed.
• Respond to guest complaints in a positive and tactful manner, negotiate a compromise and implement solution.
• Locks up and stores all beverages, food and other equipment items, deposits cash drops, secures and balance bank and sign out/in keys.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings.
• Perform general cleaning tasks to adhere to health and safety standards.
• Keep work area clean and organized.
• Complete other duties as assigned by supervisor/manager.