Barista

Job Purpose

Prepare and serve beverages to VIP clients, visitors, and management, maintaining a clean, fully stocked coffee area, while delivering fast and professional service at all times.

Key Responsibilities

1. Punctuality & Attendance

• Arrive on time for every shift and avoid early departures.
• Notify management in advance of any absences.

2. Customer Service

• Greet VIP clients, visitors, and management within 30 seconds.
• Take orders clearly, confirming preferences.
• Serve beverages professionally and handle minor issues promptly.

3. Beverage Preparation

• Prepare coffee, tea, and other drinks according to established recipes and presentation standards.
• Ensure quality, taste, and presentation meet expectations.
• Maintain a customer satisfaction rate of at least 90%.

4. Cleanliness & Hygiene

• Keep the coffee area clean throughout the shift.
• Regularly clean counters, machines, and seating areas.
• Follow all food safety and hygiene guidelines.
• Complete the daily cleaning checklist.

5. Inventory & Stock Control

• Monitor and restock supplies daily to prevent shortages.
• Prepare weekly orders in advance.
• Ensure the coffee area for the social media department is fully stocked weekly.

6. Communication & Professional Conduct

• Respond to management requests promptly.
• Maintain confidentiality when dealing with VIP clients and management.
• Communicate clearly and respectfully with all departments.

7. Additional Duties

• Assist with light food preparation when required.
• Support management and clients during meetings or events.
• Complete any additional tasks without compromising core responsibilities.