Barista

Southdown Coffee

*This position is for a full-time barista with full weekend availability

Southdown Coffee is a growing small business with seven locations. Over the years we have built a loyal following through dedication to consistency and quality customer service. In 2019, Food and Wine, named us one of the top 100 coffee shops in the country, and our founder, Mark Boccard, placed 3rd in the Nation at the US Roaster’s Championship.

Dedication to ethically sourced and high quality coffees is the backbone of our operation, and we hope that you share a love of coffee or a desire to learn more. Equally important to us is the ability to provide quality customer service where we create a warm and welcoming atmosphere, greeting our guests with engagement and genuine enthusiasm.

Our core mission has always been to bring a world class coffee program to Long Island-- one that belongs in conversations with the best brands in the business and that our customers can be proud to have in their communities. This starts with great service at our cafes and with the education of our crew!

Position Summary:

As a barista you will be responsible for making consistent, high quality drinks, preparing our delicious food, ensuring a clean environment, and most importantly making sure our customers are happy!

Essential Job Functions:

A successful barista will create a fantastic customer experience and deliver unparalleled service and products.

• Baristas are responsible for providing the absolute best client experience possible. It is our goal to foster a work culture that truly values our customers and our employees alike.
• Serving our guests in a polite, efficient, and quality-driven manner.
• Greet customers, answer questions, and suggest products to enhance service and sales.
• Responsible for learning and maintaining company standards and protocols as well as adhering to Southdown’s recipe and presentation standards.
• Ensure top notch quality of products for customers, including beverages, whole bean, and food items.
• Contributes to a positive team environment.
• Maintain cleanliness of customer service area and equipment.
• Follow health, safety and sanitation guidelines for all products.
• Follow standards for merchandising, stocking, rotating, and storing all products.
• Maintains regular and punctual attendance.
• Take orders while paying attention to details.
• Receive and process payments (cash and credit cards).
• Communicate customer feedback to managers and recommend new menu items.
• Other duties and tasks as assigned by manager.

Qualifications:

• Excellent communication skills and willingness to work as a team
• Ability to work in a fast-paced environment
• Willingness and ability to learn and grow to meet the changing requirements of the job
• Easy to communicate with and works well with management and other co-workers
• Previous work experience as a Barista, Server, or Cashier
• It is a plus if you have experience with specialty coffee as it exists today. Being proficient in latte art, coffee tasting, brewing science, and demonstrating speed and accuracy on the espresso machine are very useful skills.

What Benefits do Baristas Receive?

At Southdown we are committed to hiring the best and are always looking for ways to go above and beyond for our employees. One of the ways we do this is is through the benefits that we offer:

• Within 3-6 months as a Southdown Team Member you will have the opportunity to become a certified Barista and receive a pay increase. This can be fast-tracked for those with relevant experience.
• Paid vacation for management positions
• Flexible schedule
• Free coffee and fresh baked goods and food on your shift, as well as an employee discount when you are not scheduled to work.
• Opportunities for growth and advancement

Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Application Question(s):

• What interests you about working as a barista with our company, and do you have any prior experience in coffee, food service, or customer-facing roles?
• Our baristas handle both customer service and cleaning responsibilities. Are you comfortable with both?
• Our hours of operation are 7am-6pm and we are open 7 days a week. What days and times are you available to take shifts, and are there any days each week you cannot consistently work?
• This role can be fast-paced. How do you handle busy or stressful periods at work?
• What does great customer service mean to you in a café setting?
• This position is for a full-time barista role that requires full weekend availability. Does that schedule work for you?

Work Location: In person