Barista

This position requires weekend availability and the ability to start as early as 6:00 AM.

The following Core Responsibilities represent the primary duties and key priorities of this position. They are grouped into two categories: Job Functions and Professionalism and Style Expectations.

A Physical Requirements section follows, outlining expectations applicable to all positions.

Each responsibility is assigned a weight indicating the percentage of the job it represents. For performance evaluations, the Core Responsibilities account for 90% of the overall score, while the Professionalism and Style Expectations make up the remaining 10%.

Job Function

Beverage Preparation and Guest Service

• Prepare and serve coffee, espresso drinks, teas, and other beverages in accordance with established recipes and standards.
• Provide prompt and courteous service to guests while taking and fulfilling orders accurately.
• Maintain knowledge of all menu offerings and be able to make recommendations to guests when requested.
• Operate point-of-sale (POS) systems for order entry and payment processing.
• Handle cash and credit transactions accurately and responsibly.
• Maintain cleanliness and organization of the coffee station, equipment, and service areas.
• Restock supplies, ingredients, and merchandise as needed.
• Monitor inventory levels and notify management of shortages.
• Follow all food safety, sanitation, and hygiene standards.
• Ensure proper portion control to maintain consistency and minimize waste.
• Assist with opening and closing procedures for the outlet.
• Respond promptly to guest inquiries and requests.
• Follow all hotel policies and standard operating procedures.
• Attend all required meetings and trainings.
• Assist with additional food and beverage duties as assigned.

Professionalism and Style Expectations

Personal Effectiveness

• Complete tasks accurately, efficiently, and with attention to detail.
• Adapt to varying business levels in a fast-paced environment.
• Take responsibility for maintaining performance standards.
• Present a professional appearance and maintain grooming standards.
• Work collaboratively with team members and other departments.

Communication

• Communicate clearly and professionally with guests, team members, and management.
• Actively listen to guest concerns and respond appropriately.
• Share relevant information with appropriate personnel in a timely manner.
• Treat co-workers, supervisors, and guests with respect at all times.

Physical Requirements

These are required of every associate:

• Ability to stand for extended periods of time.
• Ability to lift a minimum of 50 pounds.
• Ability to push, bend, stoop, reach overhead, and perform tasks requiring manual dexterity.
• Ability to hear, write, and communicate effectively.
• Ability to safely operate beverage preparation equipment.
• Additional duties may be assigned as needed.

Additional Responsibilities Specific to This Position

• Must possess a working knowledge of beverage preparation and customer service practices.
• Must have a basic understanding of applicable health and safety regulations.
• Must demonstrate basic mathematical and computer skills.
• High school diploma or equivalent is required; additional education is preferred.
• Ability to obtain any required food safety certifications in a timely manner.
• CPR certification is preferred; first aid training is a plus.
• Additional language proficiency is preferred.