Barista

THE BRAND

BIGFACE is a culture-shifting coffee brand simultaneously providing specialty coffee to the connoisseur and introducing the mainstream consumer to top-tier specialty coffee.

With attention to design, sourcing, story, and innovation, every BIGFACE product will invite the consumer to share in and share with others, a love for coffee and the community around it.

THE MISSION

Coffee is the common thread woven into the very fabric of our lives. A cup of coffee can be an embrace between old friends, a bridge between strangers, a conduit for creativity, and for many, a solid reason to get up on a Monday.

Coffee drives us, inspires us, connects us, and revives us. Our vision is a world with better coffee, big dreams, and bigger smiles.

BIGFACE COFFEE SHOP ADVISOR

As a BIGFACE Shop Advisor you are responsible for the success and efficiency of service as a team. We are dedicated to train and equip you with what you will need to succeed in your role. We invite you to wake up and dream big everyday!

YOUR STORY

You are looking to join a small but mighty team in a fast-growing company, and growing your career and interpersonal skills. Your friends would say:

• You have an eye for detail
• You are aware of your surroundings to predict next steps and priorities
• You complete all tasks, big and small, with excellence and care in mind
• You are known to be punctual and reliable
• You follow cafe and drink trends to inspire new and seasonal menu items
• You are ambitious throughout the day and have a sense of urgency
• You have strong communication skills and excited to troubleshoot and improve workflows

RESPONSIBILITIES

The BIGFACE Shop Advisor will be assigned to a position within their shift for pre-/during/post-service. The Shop Advisor is equally responsible for working collaboratively with their team and maintaining the cleanliness and organization of the entire space during service. Shop Advisor is expected to:

• Build knowledge and have the ability to work all floor positions, including register, espresso, expo and retail
• Receive and inventory all packages and deliveries and report any issues to management in a timely manner
• Prepare all menu items, both in pre-batching preparation and made-to-order
• Report and resolve any equipment malfunctions, including espresso machine, grinders, Marco Tap, sinks, POS, fridges, AC, etc. and directly contact and resolve any respective technicians and companies
• Continuously and passionately communicate BIGFACE values and brand vision towards guests and fellow team members
• Work collaboratively with other Shop Advisors, Store Lead and Store Manager to achieve daily and weekly targets, preparations and cleanliness, following Standard Operating Procedures (SOPs)
• Supporting the team throughout breaks to alleviate the workload
• Handle and resolve any guest concerns or complaints with compassion and care, and share back to management
• Report low and 86 ingredients, supplies and merchandise when noticed
• Follow BIGFACE and Onyx coffee guidelines and procedures to uphold our quality standard
• Take initiative in tasks to stay ahead of service, keep the space clean and spirits high
• Act as an example to their team on exceptional customer service, a warm, positive attitude and a united-front mentality
• Have previous experience in coffee or related drink/cafe environments
• Ability to work mornings, weekdays, weekends and holidays

Job Types: Full-time, Part-time

Pay: $20.00 - $30.00 per hour

Work Location: In person