Barista Supervisor

This job contributes to PENNY’S COFFEE SHOP’s success by assisting the Site Manager in executing store operations during scheduled shifts. This job deploys staff and delegates tasks so that staff members can create and maintain a positive experience for our valued customers. The Shift Supervisor should be aware of all new products, promotions, specials, events, new items, etc and is responsible for communicating these things to other staff members and shift leaders at the beginning and/or end of a given shift. Shift Supervisors are the primary customer service representatives and are responsible for handling any customer questions or complaints that cannot be directly handled by a general staff member. The incumbent is responsible for modeling and acting in accordance with the PENNY’S COFFEE SHOP’s Mission Statement, Philosophy & core values.

JOB RESPONSIBILITIES

Summary of Key Responsibilities

Responsibilities and essential job functions include, but are not limited to, the following:

● Acts with integrity, honesty and knowledge that promote the culture, values and mission of PENNY’S COFFEE SHOP. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the other team members in the floor.

● Anticipates customer and store needs by constantly evaluating environment and customers for cues.

● Assists with new member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

● Provides feedback to manager or owner on staff performance during shift.

● Contributes to a positive environment by recognizing alarms or changes in staff morale and performance and communicating them to the assistant store manager or owner.

● Delivers legendary customer service to all customers by acting with a “customer-comes-first” attitude and connecting with the customer. Discovers and responds to customer needs.

● Develops positive relationships with staff by understanding and addressing individual motivation, needs and concerns.

● During shift, directs staff to various workstations to reduce bottlenecks and maintain speed of service. Consistently encourages a culture of speed in all tasks.

● Ensures staff members meet dress code rules and cleanliness standards.

● Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.

● Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all staff during each shift.

● Follows all policies regarding waste and employee purchases, and ensures proper practices are followed by staff.

● Maintains regular and consistent attendance and punctuality.

● Provides quality beverages and/or food consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

QUALIFICATIONS

● 1 year experience working as a shift leader or manager

● 2 years experience working as a barista

● Ability to develop and maintain effective working relationships

● Ability to learn quickly

● Ability to delegate

● Ability to lead a team

● Strong customer service skills

Pay: $18.50 - $23.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid sick time
• Paid training

Application Question(s):

• How did you hear about Penny's Coffee Shop?
• Why do you want to work at Penny’s Coffee Shop?
• What is customer service to you?
• What do you consider late?
• Are you ServSafe certified?

Ability to Commute:

• Buffalo, NY 14202 (Required)

Work Location: In person