BAS Technical Support Specialist

Building Automation Technical Support Specialist – Remote (U.S. Based)

Excellent opportunity for a motivated professional seeking to work from the comfort of home while providing remote diagnostics and troubleshooting assistance to field technicians and end-users nationwide. This fully remote position is open to candidates located in states from Colorado west, and TX.

Compensation:
Salary commensurate with experience, with a target of $125,000-$130,000 annually.

Essential Duties and Responsibilities

• Manage incoming requests for field support utilizing application knowledge of Building Automation Systems (BAS) and controls.
• Resolve product information inquiries and troubleshoot product issues independently or through an escalation process.
• Demonstrate expertise in device networking, product setup, application support, debugging, and programming.
• Accurately document all incoming support requests and feedback within the company’s call tracking system in a timely and professional manner.
• Provide exceptional customer service while maintaining responsiveness and follow-through.
• Travel as needed, approximately 40-50% of the time to assist with technical presentations or provide onsite support for clients.

Education and/or Experience Requirements

• Associate’s or Bachelor’s degree in Electrical Engineering, HVAC Technology, Control Systems, or related technical discipline preferred.
• Proven experience supporting or working with HVAC systems, controls, and building automation technologies.
• Strong understanding of HVAC controls, digital systems, and networking concepts.
• Niagara AX/N4 experience or certification strongly preferred.
• Experience in field application engineering, technical troubleshooting, and customer support is highly desirable.
• Willingness to travel occasionally for customer meetings, trade shows, and industry events.
• Possess strong organizational and multitasking abilities, excellent follow-through, and a consistently professional and supportive attitude.
• Minimum of 5 years of experience in one or more of the following:
• • Design/Development Engineering in HVAC Digital Controls
  • Field Application Engineering and Support of HVAC Controls and Digital Systems

Language and Mathematical Skills

• Ability to read, analyze, and interpret complex technical documents and instructions.
• Strong verbal and written communication skills with the ability to professionally interact with customers and internal staff in one-on-one and small group settings.

• Must maintain a proactive, positive, and customer-focused attitude.
• Ability to perform calculations involving whole numbers, fractions, decimals, rates, ratios, percentages, and advanced technical calculations.

Benefits & Perks

• Fully remote work environment
• Company-provided laptop and business phone
• Travel accommodations provided, including the option to fly or rent a vehicle instead of using a personal vehicle
• Comprehensive benefits package including:
• • Health insurance
  • Dental insurance
  • Vision insurance
  • 401k with match
  • Life insurance with optional buy-up plans
  • Company-paid short-term and long-term disability insurance
  • And more…