BDC Service Appointment Coordinator

BDC Representative

Coliseum Lexus of Oakland, a locally owned family business with strong ties to the community, is currently seeking a Business Development Center (BDC) Representative. We’re looking for a customer-focused, organized, and self-motivated individual who thrives in a fast-paced environment. This is an excellent opportunity to join a team that values integrity, teamwork, and outstanding customer service.

Key Responsibilities:

• Handle high volumes of inbound and outbound phone calls to promote service offers and generate new business.
• Set and manage service appointments across the dealership group.
• Accurately record all customer interactions in the company’s CRM system.
• Communicate clearly and professionally with customers regarding their service needs.
• Use phone, email, and internet tools to follow up with current and prospective customers.

Preferred Qualifications:

• Minimum of 2 years of customer service experience.
• Outgoing, friendly, and professional demeanor.
• Highly organized with strong attention to detail.
• Excellent phone etiquette and communication skills.
• Ability to speak Mandarin or Cantonese is a strong plus.

What We Offer:

• Competitive compensation plan.
• Full benefits: medical, dental, vision.
• Employer-matching 401(k).
• Paid time off (PTO).
• Supportive and inclusive work environment.
• Bilingual candidates (Spanish, Mandarin, or Cantonese) are strongly encouraged to apply.

Join a team that values integrity, community, and exceptional customer care. Apply today and grow your career with Coliseum Lexus of Oakland.

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Ability to Commute:

• Oakland, CA 94621 (Required)

Ability to Relocate:

• Oakland, CA 94621: Relocate before starting work (Required)

Work Location: In person