Beauty Advisor - Dubai Mall F&B

Reporting to the Boutique Manager, you will be part of the sales team within our Fragrance & Beauty Boutique , and you will contribute to creating a loyal client database by ensuring a unique and memorable experience is given to each client.

Your main responsibilities are:

To embody Chanel values and DNA:

• Share solid knowledge of the brand, its heritage and know-how with clients as well as the team
• Co-create stories with and for clients, share the brand culture and blend it with the clients’ personal story
• Constantly follow latest Beauty trends and be pro-active in self-learning
• Be a brand ambassador by respecting our grooming guidelines at all times
  
  
  

To surpass client expectations:

• Create a tailor-made experience, offer personalized solutions and ensure excellence in client service in accordance with Chanel’s rituals and standards
• Ensure clients are welcomed in the expected manner in order to create a strong relationship with them and ensure brand loyalty
• Develop cross-selling among all categories in the boutique
• Handle client complaints and requests effectively and according to guidelines
• Build your own client database and consistently focus on clienteling alongside your Manager
• Actively participate in beauty events and workshops organized for clients
  
  
  

Boutique operation:

• Ensure the Boutique is perfectly well maintained in respect to the VM guidelines
• Understand and participate in the operation of the Boutique and provide your Manager with appropriate reports
• Collaborate with others and contribute to building the success of the Boutique by achieving sales targets and KPIs
  
  
  

You will bring:

• Significant experience and background in a similar position
• Passion about Beauty
• Strong understanding of excellent client experience
• Strong interpersonal and communication skills
• Great sense of initiative and a intercultural approach
  
  
  

You are energised by:

• Working with others in a collaborative environment
• Strong attraction for challenge and results oriented