Beauty Boutique Manager

The Beauty Boutique Manager is responsible for overseeing the daily operations of a beauty retail boutique. This role involves managing staff, driving sales performance, maintaining excellent customer service, and ensuring the boutique reflects brand standards in all aspects of presentation, product, and customer experience.

Key Responsibilities:

• Manage all aspects of boutique operations including staff scheduling, inventory control, and merchandising.

• Lead, coach, and motivate the sales team to meet and exceed sales targets and KPIs.

• Provide outstanding customer service and ensure an exceptional shopping experience.

• Oversee product displays, visual merchandising, and store cleanliness in accordance with brand guidelines.

• Monitor stock levels and manage product orders, replenishment, and returns.

• Handle customer inquiries, feedback, and complaints professionally and efficiently.

• Ensure compliance with health, safety, and hygiene standards.

• Train staff on new product launches, sales techniques, and service excellence.

• Generate sales and performance reports and present findings to management.

• Plan and execute in-store promotions, events, and loyalty programs.

Requirements:

• Bachelor's degree or equivalent experience in Retail Management or related field.

• 3+ years of experience in beauty retail, with at least 1 year in a supervisory or managerial role.

• Strong leadership, organizational, and interpersonal skills.

• Proven ability to drive sales and manage a team.

• Deep knowledge of beauty, skincare, and fragrance products.

• Proficiency in retail software and MS Office.

• Passionate about the beauty industry and customer experience.

• Flexible to work evenings, weekends, and holidays as needed.