Branch Manager

Job Description

To oversee the operations of the Qiwa physical branch in Riyadh and ensure the quality-of-service delivery to clients, while achieving the platform’s objectives of enhancing operational efficiency and improving the user experience, in coordination with the relevant departments at the headquarters.

Job Requirements

• Qualifications: Bachelor’s degree in business administration or management.
• Experience & Skills: 6-8 Years of Experience in Customer Care, Operations, or a similar field.
• Supervise the daily operations of the branch and ensure workflow aligns with approved policies and procedures.
• Manage the branch team, including administrative and customer service staff.
• Coordinate with the Finance and Administration departments to ensure operational needs are met.
• Prepare and submit periodic reports to senior management, including:
• Daily and weekly operational performance reports.
• Key Performance Indicator (KPI) reports related to services, client volume, and service quality.
• Reports on observations and operational risks.
• Human Resources reports (attendance, productivity, and training).
• Inventory and asset reports in coordination with the Finance Department.
• Analyze system data and provide recommendations for performance improvement.
• Handle customer complaints and feedback to enhance service quality.
• Ensure full compliance with the regulations and policies of the Ministry of Human Resources and Social Development.
• Represent the platform before relevant entities within the branch’s geographic scope.