Manager, Live Operations

Who Are We❓

Step into the world of Mrsool—where convenience meets innovation! As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.

What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery—no matter how far or remote the location may be.

But don’t just take our word for it—Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence.

Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.

The Job in a Nutshell

We are looking for a Manager of Live Operations to join Ride Hiling. In this role, you will be responsible for overseeing day-to-day live operations, ensuring smooth execution, and maintaining high service quality across all operational channels. You will lead a team, collaborate with cross-functional stakeholders, and implement strategies to optimize operational efficiency and customer satisfaction. This position offers a unique opportunity to drive impact, influence processes, and contribute to the growth and success of the organization.

If you are passionate about operations management and eager to take on this rewarding role, we’d love to hear from you. Apply today!

What You Will Do

• Oversee and manage day-to-day live operations to ensure smooth execution across all platforms.
• Lead, mentor, and develop a high-performing operations team.
• Monitor key performance metrics and implement improvements to enhance efficiency and service quality.
• Collaborate with cross-functional teams, including Customer Support, Product, and Engineering, to resolve operational challenges.
• Develop and enforce operational processes, best practices, and standards.
• Respond to critical incidents and coordinate rapid resolution to minimize impact on users.
• Drive initiatives that optimize workflow, enhance customer experience, and support business growth.

Requirements

What Are We Looking For❓

• Proven experience in operations management, preferably in ride-hailing, logistics, or tech-driven service industries.
• Strong leadership skills with experience managing and developing high-performing teams.
• Excellent problem-solving and decision-making abilities under pressure.
• Data-driven mindset with the ability to analyze metrics and implement operational improvements.
• Exceptional communication and collaboration skills to work with cross-functional teams.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Strong customer focus and commitment to delivering high-quality service experiences.

Benefits

What We Offer You❗

• Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.
• Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles.
• Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.
• Autonomy and Mentorship: You’ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.
• Working Hours: 5 days a week, 8 working hours and 1 hour lunch break.