Manager - CCU Shift Management

We at Qiddiya Investment Company are excited to invite applications for the position of Manager - Operational Readiness. This essential role is designed for a leader who thrives in a fast-paced environment and is passionate about operational excellence. As the Manager - Operational Readiness, you will ensure all operational aspects are primed and ready for the successful launch of our state-of-the-art entertainment venues and facilities.

Key Responsibilities

• Lead and coordinate all operational activities during assigned shifts from the City Command Unit (CCU), ensuring service continuity and process compliance.
• Act as the primary escalation point for incidents and disruptions, making timely decisions and ensuring rapid response.
• Supervise CCU Operators, manage shift performance, and ensure proper task allocation across operational streams.
• Conduct pre- and post-shift briefings to align priorities and ensure seamless handovers between shifts.
• Monitor performance using dashboards and digital tools; identify service gaps and escalate as needed.
• Document incidents, decisions, and shift activity accurately to support traceability and continuous improvement.
• Ensure adherence to safety processes, SOPs, and service standards across all providers.
• Coordinate in real-time with field teams and other control centers to deliver a consistent guest experience.
• Support cross-functional communication by relaying accurate information to stakeholders during active situations

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field; a master's degree is preferred.
• At least 5 years of experience in operations management or a related role, ideally in the entertainment, hospitality, or large-scale project settings.
• Proven ability to conceptualize and execute operational strategies that drive efficiency and enhance service delivery.
• Strong project management capabilities, including experience leading multi-disciplinary teams.
• Excellent analytical abilities with a focus on data-driven insights for decision-making.
• Strong interpersonal and communication skills, facilitating effective collaboration with diverse teams.
• Demonstrated experience in developing and delivering impactful training programs for staff.
• Highly organized and capable of managing multiple priorities in a deadline-driven environment.
• Knowledge of the local market and regulatory requirements in Saudi Arabia is a strong advantage.

Benefits

Comprehensive benefits package