Office Manager

Job Summary

The Office Manager will assist the General Manager in leading and managing the Front Desk team while upholding Aqua-Tots Swim Schools’ Core Values and brand standards. Our mission is to provide consistent, high-quality swimming lessons that follow the Aqua-Tots Curriculum Standards, along with excellent customer service in a safe and welcoming environment.

Position Type

• Full-time position
• 5 working days per week (schedule may vary based on the season)
• Working hours: 1:00 PM – 9:00 PM
  
  

Key Responsibilities

Lead & Manage the Front Desk Team

• Hire, onboard, train, and schedule Front Desk staff while ensuring full coverage.
• Coach, mentor, and review performance while providing timely feedback.
• Build a collaborative team environment and promote the Aqua-Tots culture.
• Assist in planning and hosting monthly in-service meetings.
  
  

Drive Customer Experience & Sales

• Create a welcoming and engaging Aqua-Tots experience.
• Educate families about the swim journey and sell swim lesson packages.
• Resolve customer issues in coordination with the General Manager.
  
  

Lead Management & Technology Systems

• Manage the Front Desk staff in tracking and converting leads.
• Ensure accuracy and cleanliness of Pike13 profiles and customer plans.
• Maintain excellent customer experience with all technology platforms.
  
  

Uphold Safety, Facility & Inventory Standards

• Ensure the school’s safety and maintain brand-standard appearance inside and outside the facility.
• Manage inventories for customers, staff, and facility needs.
  
  

Reporting & Goal Execution

• Implement and achieve sales goals.
• Own and monitor school revenue targets.
• Analyze and present reports to support management decisions.
  
  

Minimum Qualifications

• High School Diploma or equivalent.
• Minimum of one year of experience in sales, customer service, or a leadership role.