Beauty Clinic - Admin Manager

Operations & Administration

• Oversee daily clinic operations to ensure smooth workflow and high-quality service delivery.
• Manage staff schedules, attendance, and duty rosters to ensure adequate coverage.
• Monitor inventory levels of skincare products, equipment, and supplies; coordinate timely ordering and replenishment.
• Ensure compliance with DHA/DOH guidelines, company policies, and health & safety standards.
• Supervise the cleanliness, hygiene, and maintenance of the clinic premises and equipment.
• Prepare operational reports and update management on clinic performance.

Customer Service & Client Experience

• Ensure excellent client experience from reception to treatment completion.
• Handle client concerns, complaints, or special requests professionally and promptly.
• Oversee front desk operations such as appointment booking, client registration, and payments.
• Maintain a high standard of hospitality and customer satisfaction.

Staff Supervision & Coordination

• Lead and supervise the team of therapists, nurses, receptionists, and support staff.
• Conduct staff training, performance evaluations, and coaching sessions.
• Ensure staff adhere to service protocols, grooming standards, and customer service guidelines.

Financial & Sales Responsibilities

• Monitor daily sales, service revenue, and cash handling procedures.
• Support and drive sales of packages, promotions, and aesthetic products.
• Assist in developing targets, KPIs, and operational budgets.
• Reduce operational expenses by optimizing resources and preventing unnecessary costs.

Marketing & Business Development

• Coordinate with marketing team for promotions, events, and social media campaigns.
• Monitor client feedback and market trends to propose service improvements.
• Assist in launching new services, products, and seasonal offers.

Regulatory & Documentation

• Maintain accurate patient records and ensure confidentiality.
• Ensure DHA/DOH licenses, staff certifications, and clinic permits are updated.
• Prepare necessary documents for audits, inspections, and renewals.

Job Type: Full-time

Pay: AED6,500.00 - AED7,000.00 per month

Language:

• ARABIC (Preferred)
• ENGLISH (Preferred)