This is a Sales Job. Selling is an essential function of this job. Previous experience with spa package sales, fitness membership sales, mobile phone sales, and cosmetic sales is highly preferred.
*IMMEDIATELY HIRING FOR LOCATIONS IN REDMOND and SAMMAMISH*
As a Guest Service Associate, you will connect and engage with our customers by providing excellent customer service and be an expert in the EWC brand. You will use your expertise to ensure every moment is an opportunity for confidence! We seek a charismatic person who can lead with care and integrity and is committed to delighting our guests.
Perks & Benefits:
- This is a sales / performance-based position and you earn sales commission, in addition to an hourly wage, for hitting weekly sales targets!
- 50% off waxing and 40% discount on EWC retail products
- Hourly wage plus commission, resulting in typical total compensation of $24-$32/hour
- 401(k) with match
- Supplemented health insurance offered to associates who meet the hours criteria
- Paid sick time and family leave
- Flexible days and hours because work/life balance is important
- On-site Paid training
- Personal and professional development
- Great Referral Program
- Career Growth opportunities
- A fun, well-managed, successful work environment
Responsibilities:
- SALES-Educating guests on EWC's programs, offers, and promotions. Understand and explain the benefits of our savings program, products, and promotions.
- Answer phone calls professionally and respond to guest inquiries.
- Making confirm calls, managing & checking the reservation book for errors, keeping yourself busy and productive during your shift
- Managing the flow of guests in and out of the location
- Provide impeccable service to our guests and be a true ambassador of the brand ensuring that every guest is treated according to European Wax Center standards.
- Drive and exceed individual key performance indicators, by ensuring the highest level of customer service and guest experience.
- Upholding policies and procedures
Qualifications:
- Sales and customer service oriented - social and impressionable personality
- Sales experience is strongly preferred but not required. However it is a sales position, and you will be expected to meet benchmarks.
- Required to have weekend availability
- Required to have flexible availability, AM and PM shifts
- A positive, friendly, upbeat and personable demeanor.
- A professional appearance at all times.
- Ability to work in a fun, fast-paced environment.
- Ability to multitask and have attention to detail (absolute must!!)
- Can work 20 - 32 hours per week, including one weekend day per week.
- Is excited to prioritize and understand customer service and satisfaction.
- Responds well to coaching and performance goals.
- Is able to multitask and pivot
You belong with a brand that is THE LEADER IN WAXING and that strives to create a culture that empowers every associate to be their best self, so every person who walks through our doors leaves feeling confident in themselves and us. Take the next step in your career today!
Job Types: Full-time, Part-time
Pay: $17.00 - $32.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
Ability to Commute:
- Redmond, WA 98052 (Required)
Work Location: In person