Beauty Salon Receptionist

Responsibilities

• Warmly greet clients, walk them to the proper beauty station and inform assigned staff of their arrival
• Book and confirm appointments via phone and email
• Process transactions (cash and credit cards) and issue receipts
• Offer beverages and welcome the clients who are in the waiting area
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Inform clients about new services and promotions
• Cross-sell services and products when appropriate
• Handling client complaints and feedback, and ensuring a positive salon experience.
• Update client records with contact and billing details, appointments and services offered
• Manage our call center
• Maintain a tidy reception area
• Maintain the cleanliness and organization of the salon
• Assist stylists and other salon staff as needed

Qualifications

• Hands-on experience with office equipment, like printers and POS systems
• Proficient in basic computer skills
• Familiarity with processing transactions
• Excellent communication abilities (verbal, phone and email) with a customer service attitude
• Solid organization and record-keeping skills
• An ability to remain calm under stressful circumstances
• College Graduate
• Experience/ Knowledge in Beauty and salon industry
• Previous experience in a customer service role
• Ability to multitask and work in a fast-paced environment
• With a valid UAE Driving License is a plus
• Female applicant only

Job Type: Full-time

Application Question(s):

• Do you have a valid UAE Driving license?

Education:

• Bachelor's (Required)

Experience:

• Salon Receptionist: 7 years (Required)