Behavioral Health Billing Specialist (Claims follow-up and admin support)

This is a hybrid position. The primary responsibility is insurance claims follow-up and denial resolution. You will also help with limited front office and general administrative tasks as needed. Billing work is the priority.

Schedule and location

• Full-time, 40 hours/week (5 days/week)
• Hybrid: on-site in Columbia, MD 2–3 days per week depending on operational needs; remaining days remote
• Standard business hours (set schedule)

Key responsibilities (billing and insurance focus)

• Read and interpret EOBs/ERAs and identify denials, underpayments, and claim errors
• Follow up on unpaid/denied claims using payer portals and phone calls
• Resolve denials end-to-end: research, correct, rebill, and submit appeals when appropriate
• Track claim status, document actions clearly, and keep accounts moving toward resolution
• Support authorizations and payer requirements as needed
• Communicate with patients about billing discrepancies in a calm, clear, professional way
• Maintain accurate documentation within our EHR/practice management systems

Additional responsibilities (admin support)

• Provide coverage for limited front office/admin needs during on-site days (phones, documentation, routine office support)
• Assist with occasional “all-hands-on-deck” projects and administrative workflows

Required qualifications

• 1+ year of medical billing experience with active claims follow-up (unpaid claims, denials, payer portals, EOBs)
• Comfortable working denials, corrections, resubmissions, and claim research
• Strong computer skills and ability to learn new systems quickly
• Comfortable with Excel (sorting/filtering; basic formulas a plus)
• Detail-oriented, organized, and reliable with follow-through
• Strong customer service and communication skills
• Ability to work on-site 2–3 days per week in Columbia, MD as needed

Preferred qualifications

• 2+ years of claims follow-up/AR experience
• Experience in behavioral health billing
• Authorization experience
• Familiarity with common claim rejections and denial workflows

Important

When applying, complete the screening questions carefully and answer with specific details. We review applications based on the content and accuracy of those responses.

Job Type: Full-time

Pay: $20.50 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Application Question(s):

• Type what “EOB” stands for and add this code at the end: pc-eob
• Is the salary listed for this position of $20.50 - $25.00 per/hour acceptable to you?

Education:

• High school or equivalent (Required)

Experience:

• claims follow-up: 1 year (Required)

Ability to Commute:

• Columbia, MD 21046 (Required)

Work Location: Hybrid remote in Columbia, MD 21046