Behavioral Health Crisis Access Center Manager

Job Description:

Alta View Hospital is expanding its Behavioral Health services and developing a comprehensive program from the ground up. The Behavioral Health Access Center Manager will provide strategic and operational leadership, shaping workflows, building high-performing teams, and fostering a culture of excellence. This role is responsible for overseeing daily operations, managing crisis teams and patient navigators, ensuring accurate evaluations, and coordinating placement decisions. Additionally, the manager will maintain 24/7 staffing coverage, drive quality standards, and collaborate across departments to influence strategic initiatives. As a key member of the hospital leadership team, this position plays a critical role in delivering compassionate, patient-centered care and guiding individuals toward improved well-being in a safe, supportive environment.

Job Specifics

• Pay Range: $44.33 - $68.42 Exempt
• Benefits Eligible: Yes
• FTE: Full time
• Shift:: Full time days, with a clinical shift each pay period
• Click learn about additional Intermountain benefits.
• LCSW Licensure REQUIRED

Essential Functions

• Manages clinical functions of behavioral health crisis services in the emergency department, access/crisis center, inpatient therapy services, and through telehealth.
• Responsible for department operations including the KPI's, staffing models, budgeting, purchasing, recruitment and retention, financial performance, and regulatory compliance.
• Develops, implements, monitors, and evaluates the effectiveness of department services to improve patient access, patient experience, safety, quality, and stewardship.
• Effectively communicates with caregivers and other stakeholders to ensure effective operations and promote positive employee relations.
• Responds to patient and family concerns in a supportive and sensitive manner. Takes immediate action to ensure high customer satisfaction.
• Acts as a resource and provides education on clinical issues using knowledge of age-specific learning principles and appropriate teaching skills to promote high quality care.
• Hires, orients, and maintains a competent clinical staff. Complies with regulatory agencies and corporate policies for employment practices.

Minimum Qualifications

• Master's Degree in Social Work or related field. Education must be obtained from an accredited institution. Degree will be verified.
• Current State Licensure as LCSW.
• Excellent written and verbal communication skills.
• Computer Skills, i.e., email, word processing.

Preferred Qualifications

• Three Years of experience working in a mental health environment.
• One year of experience in psychiatry crisis assessment.
• Management experience.
• Proven leadership experience with strong crisis management skills.
• Ability to build engaged teams and foster collaboration across departments to deliver exceptional patient care.

Physical Requirements:

Physical Requirements

• Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.
• Operate computers, telephones, office equipment, and manipulate paper requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for extended periods of time to perform work on a computer, telephone, or other equipment.

Location:

Intermountain Health Alta View Hospital

Work City:

Sandy

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$44.33 - $68.42

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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All positions subject to close without notice.