Behavioral Health Program Assistant-IOP Behavioral Health Se

According to the National Institute of Mental Health, an estimated 26.2 percent of adults suffer from a diagnosable mental disorder. Recognizing this need, we at Lakeland Regional Health have devoted ourselves in creating the best mental health facilities possible. We are dedicated to improving outcomes and helping people get well. From helping children and parents survive divorce, to treating depression, our licensed clinical staff provides a team approach to care. Under the direction of a board-certified psychiatrist, our mental health facilities provide in- and out-patient care to adults at all levels of mental health severity. Under the direction of our board-certified child and adolescent psychiatrist, we also provide services to adolescents who require mental health treatment. If you have a heart for those suffering from mental health disorders, please consider joining our mental health department. We have the following opportunity:

Work Type: Active - Benefit Eligible and Accrues Time Off
Exempt: No

Work Schedule: Monday - Friday
Work Hours per Biweekly Pay Period: 80.00

Shift Time: 8:00 AM - 4:00 PM

Location: Behavioral Health, Medical Center - Lakeland, FL

Summary:
As a Program Assistant for our Hospital-Based Outpatient Behavioral Health at Lakeland Regional Health, you will be a central figure in ensuring our behavioral health programs operate seamlessly. Your role is critical in providing the first impression for callers and visitors, adeptly managing clerical tasks, and supporting our mission to deliver exceptional patient care. If you are someone who thrives on organization, enjoys multitasking, and embodies professionalism, we invite you to join our dedicated team.

Detailed responsibilities:

• People At The Heart Of All We Do
• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
• Safety And Performance Improvement
• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.
• Stewardship
• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.
• Standard Work: Behavioral Health Program Assistant
• Robust clerical skills, able to work productively in a dynamic environment. Proficient in clerical and administrative tasks, delivering support with agility and precision.
• Embrace the philosophy of Lakeland Regional Health’s Partial Hospitalization and Intensive Outpatient Programs. Uphold the organization’s reputation through a consistently positive and professional demeanor.
• Deeply committed to the confidentiality and quality of patient care. Join us and contribute to a setting where your skills not only support the well-being of our patients but also foster a community of care and wellness.
• Versed in the program's policies, with a focus on compliance with regulatory standards. Adhere to ethical business practices, with a commitment to the mission and goals of the program.
• The ability to integrate into and enhance a multidisciplinary team. Foster positive, cooperative relationships with physicians, staff, and the broader health community.
  

Education:
Essential:

• High School or Equivalent
  

Education equivalent experience:
Essential:

• A High School Diploma paired with outstanding clerical and office skills is required.
  

Other information:
Experience Essential:

• One year of experience in a professional business environment, with a preference for backgrounds in behavioral healthcare.