Behavioral Health Technician

About Company:

We’re officially a Great Place To Work®! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place To Work® Certification - based entirely on feedback from our own employees.

Read more here: https://ow.ly/YQ1C50WuRH1

This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

Our benefits include:

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.

• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

• Student Loan Repayment – Available for nurses and therapists.

• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

• Generous PTO – A robust paid time off policy to support work-life balance.

• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

At Bradford Health Services, we don’t just invest in our patients—we invest in our people.

About the Role:

The Behavioral Health Technician plays a critical role in supporting individuals experiencing mental health challenges by providing direct care and assistance under the supervision of clinical staff. This position focuses on implementing treatment plans, conducting clinical assessments, and ensuring the safety and well-being of patients in various behavioral health settings. The technician is responsible for crisis intervention and management, helping to de-escalate situations and provide immediate support during episodes of emotional or behavioral distress. Additionally, the role involves maintaining accurate clinical documentation and assisting with discharge planning to ensure continuity of care. Ultimately, the Behavioral Health Technician contributes to improving patient outcomes by fostering a therapeutic environment and supporting the multidisciplinary team in delivering comprehensive mental health services.

Minimum Qualifications:

• High school diploma or equivalent required; Associate’s degree in a related field preferred.
• Experience working with individuals with mental health disorders or severe emotional disturbances (SED).
• Basic knowledge of clinical documentation standards and mental health care protocols.
• Ability to perform crisis intervention and manage emergency situations calmly and effectively.
• Strong communication and interpersonal skills to interact compassionately with patients and team members.

Preferred Qualifications:

• Certification as a Behavioral Health Technician or equivalent credential.
• Experience with electronic health records (EHR) systems for maintaining clinical documentation.
• Training in specific therapeutic modalities or behavioral health interventions.
• Familiarity with discharge planning processes and community resource coordination.
• Previous work experience in inpatient or outpatient behavioral health settings.

Responsibilities:

• Provide direct patient care and support to individuals with mental health and severe emotional disturbances (SED).
• Conduct clinical assessments and assist in monitoring patient progress according to individualized treatment plans.
• Implement crisis intervention techniques to manage and de-escalate behavioral emergencies safely and effectively.
• Maintain thorough and accurate clinical documentation, including progress notes, incident reports, and discharge plans.
• Collaborate with multidisciplinary teams to support discharge planning and ensure continuity of care post-treatment.
• Assist in creating a safe, therapeutic environment that promotes patient dignity and respect.
• Participate in ongoing training and professional development to stay current with best practices in behavioral health care.

Skills:

The required skills such as clinical documentation and maintaining accurate records are essential for tracking patient progress and ensuring compliance with healthcare regulations. Crisis management and crisis intervention skills are used daily to respond promptly and effectively to behavioral emergencies, ensuring patient and staff safety. Clinical assessments enable the technician to monitor patient status and contribute valuable information to the treatment team. Knowledge of mental health conditions and severe emotional disturbances (SED) informs compassionate and appropriate patient care. Additionally, skills in discharge planning support smooth transitions for patients returning to community settings, enhancing long-term recovery outcomes.