Bell Captain

As a Bell Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience & your role will include key responsibilities such as:

• Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times.
• Maintain an awareness of guest profiles through the OPERA guest profile system.
• Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout.
• Inform guests of property amenities services and hours of operation and local areas of interest and activities.
• Handle all messages, mails and packages for guest and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way.
• Establish and control the duty roster in accordance with business needs.
• Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries.
• Assist Concierge and Front Office staff with guest requests and services as needed.