Bell Person

Your day to day

• Greet guests as they arrive at the voco® Doha West Bay Suites
• Assist incoming guests with luggage.
• Receive keys from Front Desk and escort guest to the suites; proceed with the transfer of luggage to the guest's suite.
• Introduce guests to room in accordance with "Check – In" rooming procedures.
• Assist departing guests by conveying luggage from suite to lobby or vehicle.
• Notify direct supervisor of any unusual incidents or suspicious observances pertaining to guests; e.g. a person with no luggage or light luggage, a person who is behaving inappropriately or acting suspiciously.
• Report completion of assignments to direct supervisor.
• Deliver VIP requisitions to room.
• Deliver laundry and dry cleaning to designated guest suites.
• Make arrangements for car rentals.
• Perform miscellaneous tasks as designated by the direct supervisor.
• Respond to queries on house facilities and places of tourist interest.
• Store luggage and record all items under care and control of hotel.
  
  

What We Need From You

FINANCIAL RETURN

• Ensure Hotel Fact Sheets are available in order to communicate a wide range of information about the hotel to potential guests.
• Obtain clearance form Reception on the errand card regarding the bill i.e. paid/signed by the guest prior to departure.
  
  

RESPONSIBLE BUSINESS

• Possess a thorough knowledge of concierge operations, fully familiar with the policies and procedures; including fire, emergencies and evacuation, safety and first aid, and security.
• Coordinate Reception, for receiving arrivals and giving departures and message to pass on to guest security.
• Coordinate Housekeeping for uniform requirements and cleanliness of the area.
• Maintain baggage check room in good condition
• Conduct daily check of all bags in luggage store room.
• Communicate with Front Desk, Reservations and Sales on items pertaining to check-in and check-out.
• Ensure all irregularities are reported to the Manager on Duty and/or Operation Manager.
  
  

PEOPLE

• To oversee work performance of new colleagues in performing services to guests.
• To help train new hires on-the-job-trainees (On the Job Training), cross-trainees in the department.
  
  

GENERAL

• Communicate effectively with all other departments.
• Attend meetings, training sessions and any other required meeting or training session.
• Ability to work in flexible roster.
• Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
• Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
• All guests must be offered assistance with luggage and, where appropriate, be escorted to their room within a designated timeframe.
• Ensure Luggage handling is in accordance to voco® Doha West Bay Suites service standards.
• All deliveries logged and delivered in a timely manner as required.
• Offer other Service as outlined by voco® Doha West Bay Suites.
• Maintains a professional and organised work environment
  
  

PERSONAL CHARACTERISTICS

Education

• Secondary Education
• Excellent English spoken and written skills
  
  

Experience

• Previous Bell person Experience in a 4-5 Star Hotel
  
  

Technical

• Good understanding of correct manual Luggage handling techniques; and administrative guidelines.
• Understanding of safety practices.
  
  

Personal Attributes

• ‘Can do’ attitude and a high level of energy
• Self-motivated and able to work well independently
• Professionally groomed
• Physically sturdy to carry heavy luggage and stamina to stand for long hours.
• Able to work under pressure and on shift schedule
  
  

Customer Service Oriented

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.