Bellman

The Bellman is responsible for providing warm, efficient, and professional assistance to guests upon arrival and departure. The role includes handling luggage, escorting guests, and ensuring a smooth and pleasant guest experience in line with hotel standards.

Key Responsibilities:

• Greet guests warmly upon arrival and assist with luggage loading and unloading.
• Escort guests to their rooms, explain room features, and ensure their comfort.
• Handle luggage storage, retrieval, and safe delivery to guest rooms.
• Assist guests with transportation arrangements, directions, and general information.
• Maintain cleanliness and organization of the lobby, entrance, and luggage areas.
• Respond promptly to guest requests and coordinate with relevant departments.
• Assist with valet services if required (subject to hotel policy).
• Ensure all guests receive a welcoming and memorable first impression.
• Uphold safety and security procedures while handling luggage and equipment.
• Support Front Office operations during busy periods.

Qualifications & Skills:

• Previous experience as a Bellman or in guest services is an advantage.
• Excellent customer service and communication skills.
• Professional appearance and positive attitude.
• Physically fit and able to lift and carry luggage safely.
• Knowledge of local attractions, transportation options, and hotel facilities.
• Ability to work in shifts, including weekends and holidays.
• Fluency in English; additional languages are a plus.

Job Types: Full-time, Permanent