Bellperson

Acknowledge escorts arriving guests/customer in a friendly, courteous manner to and from their accommodations, assisting and transporting their luggage, acquaints each guest with room and features, facilities overview and outlets. Handle guests/customer correspondence and special deliveries and offer assistance, all in a professional and friendly manner in accordance with hotel standards.

• Greets guests/customers immediately with a friendly and sincere welcome. Open doors for guests/customer, offer warm and sincere welcome to the hotel.
• Retrieves guest/customer items from cars, busses, vans and carts. Grasp, lift, carry and /or load luggage and packages onto a bell cart to transport items throughout hotel to designated room(s) or area.
• Navigates bell cart through public areas, guest/customer room corridors and to elevators.
• Approaches and offers luggage assistance as guests/customer arrive or depart.
• Perform room deliveries, departure letters, other amenities or gifts as needed.
• Escorts guests/customer to accommodations, visually inspects rooms and telephone and deficiencies such as towels to housekeeping immediately. Points out room features, amenities and directory for reference.
• Listens and responds to guest/customer inquiries using a positive, body language and clear speaking voice.
• Answers questions and offer assistance giving accurate information regarding outlet hours of operations, hotel services, directions to local attractions or function rooms, car rentals, shuttle service etc.
• Organizes and stores luggage as necessary in a designated area.
• Picks up and delivers guest/customer laundry to and from guest/customer rooms in a timely, accurate manner.
• Delivers morning newspapers, departure notices, mail, packages, faxes, flowers, special deliveries, etc. to specific guest/customer rooms.
• Greets and opens main doors for all guest/customer and visitors.
• Maintains and posts hotel reader boards and public area signage.
• Cleans and polishes carts and other equipment used in the department.
• Properly answers the bell desk phone and provide information as needed.
• Reads and matches luggage tags, write claim tickets and detach receipt portion to give to guest/customer to claim their luggage.
• Keeps work area clean and organized.
• Assist the department with any movement of boxes as well as department supplies storage.
• Maintain guest/customer privacy at all times and guest/customer room numbers cannot be divulged.
• Must comply with tip reporting procedures according to the hotel policies and State regulations.
• Maintaining the bell closet in an organized and neat form.
• Follow the lost & found procedures.
• Attend training for team members.
• Follow hotel standards for safety and security.
• Attend all mandatory meetings.

Requirements:

• Highschool diploma or equivalent
• Bilingual- English and Spanish
• Full availability (nights, weekends and holidays)