Belonging and Well-Being Champion

POSITION SUMMARY

The Belonging and Well-Being Champion is responsible for fostering a culture of belonging, health, and connection across YMCA membership and wellness experiences. This role combines the personal engagement and health support of a Healthy Lifestyles Counselor with the sales and service expertise of a Membership Sales and Service Representative. The Belonging and Well-Being Champion serves as a frontline ambassador for the YMCA — welcoming all, connecting members to programs and people, helping them pursue their wellness goals, and driving membership growth and retention. Through relationship-building, proactive outreach, and exceptional service, this position advances the Y’s mission to strengthen the foundations of community through healthy living and inclusion.

MINIMUM QUALIFICATIONS

• EDUCATION: High school diploma preferred or Bachelor’s degree in Physical Education, Kinesiology, Exercise Science, Business, or related field preferred.
• SPECIALIZED SKILLS: Strong interpersonal and communication skills; ability to inspire others, handle multiple priorities, and work collaboratively across departments; proficiency in Microsoft Office and member management systems.

RELATED EXPERIENCE:

1–2 years of experience in membership sales, customer service, or health and wellness coaching preferred. Proven ability to build relationships, meet sales goals, and motivate others toward healthy living.

WORK ENVIRONMENT/MINIMUM PHYSICAL REQUIREMENTS

• You must have the physical, visual, and auditory ability to perform the essential functions of the job with or without reasonable accommodations.
• Must be able to stand for extended periods and lift up to 20 pounds.
• Must demonstrate auditory and visual ability to observe and respond to situations in the fitness and membership areas.

ESSENTIAL FUNCTIONS

Membership Engagement and Belonging

1. Create a welcoming, inclusive, and supportive environment in all YMCA areas by greeting and engaging with members and guests.

2. Build meaningful relationships with members to understand their goals and connect them to Y programs, wellness services, and community activities.

3. Facilitate small-group connections to enhance member belonging and long-term engagement.

4. Conduct new member onboarding sessions and wellness consultations to help members set and achieve healthy living goals.

5. Respond promptly and courteously to all member inquiries, compliments, and concerns, resolving issues with care and accountability.