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Rutgers University

Benefit Enrollment Manager

New Brunswick, United States

Position Details

Position Information

Recruitment/Posting Title

Posting Number

25TM0374

Department

UHR - Benefits & Wellness

Overview

Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.

For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities.

University Human Resources (UHR) supports the Rutgers mission as an institution of prominence, preeminent in research, teaching, service, and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs, services, and expertise to attract, retain, and develop diverse and highly skilled top talent.

Posting Summary

Rutgers, The State University of New Jersey is seeking a Manager of Benefits Enrollment for University Human Resources (UHR). The Manager of Benefit Enrollments is a key position within the leadership team of the UHR Benefits Department. This position is responsible for leading and overseeing a team of functional specialists performing benefits enrollments and related transactions, as well as troubleshooting and resolving issues related to various benefits programs. The benefit programs include NJ State benefit plans (health benefits, defined benefit and defined contribution retirement plans, voluntary savings plans, and FSA).

Among the key duties of this position are the following:

Oversees the administration of enrollment and related benefits activities in accordance with NJ State statutes as well as university policies and collective bargaining agreements.
Responsible for responding to and overseeing the response to scheduled and ad hoc employer reporting requirements and requests such as ACA, Chapter 8, ABP Covered Lives, etc., as well as inquiries from the NJ State Division of Pensions and Benefits.
Serves as the Supervising Certifying Officer for all State Health Benefit and Retirement transactions, ensuring appropriate university staff are informed of official State communications and Certifying Officer directives.
Responds to State inquiries regarding confidential employee information in accordance with States statutes, conferring with Labor Relations when necessary.
Serves as subject matter resource for benefit enrollment information and primary point of contact for employee benefit-related escalations.
Collaborates with and seeks guidance from the NJ State Division of Pensions and Benefits to triage and resolve benefit enrollment and related escalations for university employees.
Oversees the creation and updates of benefit-related employee deduction data in PeopleSoft in accordance with established deadlines including back deductions and refunds as needed.
Develops and monitors performance of benefit functional specialists against service standards and associated KPIs for service quality, accuracy, timeliness, consistency, customer satisfaction, and resource management.
Reviews and makes recommendations regarding the suite of benefit enrollment services offered in OneSource; informs OneSource Director regarding recommended benefit enrollment programs and projects.
Ensures OneSource’s knowledge management is up-to-date with the latest information for assigned areas. Edits and creates new content as needed.
Collaborates with OneSource leadership and other HR areas to develop overall OneSource strategic plan and growth strategy.
Develops and leads recruiting, training, and employee development activities to support the benefit functional team.
Establishes and monitors operational goals and objectives of benefit enrollment specialists against pre-determined measures and standards; provides effective and timely feedback to enhance employee performance.
Leads employee engagement and development initiatives for benefit functional specialists to enhance job satisfaction and morale.
Ensures all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service to customers.
Creates, fosters, and maintains a collaborative, innovative and customer-focused team culture.

FLSA

Exempt

Salary Details

$94,492.00

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:

Medical, prescription drug, and dental coverage
Paid vacation, holidays, and various leave programs
Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
Employee and dependent educational benefits
Life insurance coverage
Employee discounts programs

For detailed information on benefits and eligibility, please visit: http://uhr.rutgers.edu/benefits/benefits-overview.

Position Status

Working Hours (per week)

40 hours per week

Daily Work Shift

Work Arrangement

Payroll Designation

PeopleSoft

Terms of Appointment

Temporary Staff Appointment - Salaried 12 Month

Qualifications

Minimum Education and Experience

Bachelor’s degree, preferably in human resources management, business or related field, and at least five (5) years of experience delivering HR and/or State Health Benefit & Pension services with prior supervisory or management experience; or an equivalent combination of education and experience.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

Team leadership; employee development and training skills.
Subject matter expert of a broad set of health benefit & pension services.
Advanced critical thinking, logic, and problem-solving skills.
Customer account and service management skills.
Excellent written and verbal communication skills.
Ability to navigate, interpret, and articulate complex policies and procedures.
Ability to handle performance management, analytics, and clear communication of results.

Preferred Qualifications

Master’s degree, preferably in human resources management, business, or related field.
PHR, SHRM-CP. SHRM-SCP, SPHR, CPP, or an equivalent professional qualification.
Knowledge of KPI design and analytics.

Equipment Utilized

Physical Demands and Work Environment

Special Conditions

Posting Details

Posting Open Date

09/16/2025

Posting Close Date

09/26/2025

Open Until Filled

Special Instructions to Applicants

Regional Campus

Rutgers University-New Brunswick

Home Location Campus

Cook (RU-New Brunswick)

City

New Brunswick

State

Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

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