Benefit Program Specialist - BPC Recovery

Job Summary - Why you’ll love this position

Division Employment Security / UI Integrity BPC-Recovery

Benefit Program Specialist

Annual Salary Range: $40,788 - $42,840

Why you will love this position:

This is a first-level professional position specializing in public contact work in the Missouri Division of Employment Security, Benefit Payment Control Recovery sub-unit. This position will work toward recovering overpaid benefits by initiating collection actions while maintaining constructive customer relationships.

Responsibilities - What you’ll do

What you will do:

• Review unemployment claims to interpret and explain overpayments and collection actions.
• Conduct assigned financial investigations, research and resource identification to maintain collection processes.
• Interview claimants, employers and third parties to secure information in the collection of unpaid debt.
• Maintain legal documents, such as assessments, certificates of judgment and garnishments to obtain claimant/employer records and information.
• Exercise independent judgment and initiative within established laws, policies, and procedures.
• Demonstrate effective skip-tracing techniques by locating claimants' contact information.
• Work diligently and accurately to complete all assigned work.
• Obtain the necessary cooperation and information using considerable tact and diplomacy while representing the agency in a professional manner.
• Maintain the highest level of confidentiality.

Qualifications - All you need for success

All you need for success:

Qualifications

• Bachelor’s degree OR 4 years of customer service experience.

Lack of post-secondary education will not be used as the sole basis for denying consideration to any applicant.

Desired Attributes

• Ability to communicate clearly, concisely, and professionally with a diverse group of people.
• Ability to manage multiple work assignments simultaneously while meeting deadlines and quality requirements.
• Ability to use technology effectively to conduct daily work assignments.

Job Details - More reasons to love this position

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:

If you have questions about this position, please contact: Patricia Smith at Patricia.Smith@labor.mo.gov

The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.