Benefits Administrator

Department: Human Resources

Position Control Number: 0121-002

FLSA Status: Non-Exempt; position is eligible for overtime

Safety Sensitive Designation: This position is designated as safety-sensitive.

Random Drug/Alcohol Test: Yes

Opening Date: December 15, 2025

Closing Date: December 17, 2025 at 11:59 PM

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and minimum qualifications of this job. The incumbent(s) may be required to perform job-related responsibilities and tasks other than those stated in this job description. Nothing in this job description restricts management’s right to assign or reassign job-related responsibilities and tasks to this job at any time. Certain functions are understood to be essential; these include, but are not limited to, attendance, getting along with others, working a full shift, and dealing with and working under stress. Any essential function of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant only to the extent medically and reasonably feasible.

An Equal Opportunity Employer

JOB SUMMARY: Responsible for the administration and management of the employee benefits package offered to personnel employed within the Pulaski County Government; coordinates the administration of leave in compliance with federal and state laws and county policy.

ESSENTIAL JOB FUNCTIONS:

• Develops and maintains benefit communication procedures to ensure new and existing employees are informed of the benefits package and related changes.
• Coordinates the development and planning of employee recognition programs such as the service recognition luncheon/awards program and other recognition awards as needed.
• Communicates with employees concerning their leave usage and benefit coverage.
• Provides information to the County’s leave administration vendor regarding requests for FMLA and ADA accommodations.
• Serves as the case manager for all FMLA and ADA claims, ensuring comprehensive tracking of claims and record-keeping.
• Coordinates with employees, departments, and vendors to ensure proper documentation for FMLA and ADA claims is obtained in a timely manner.
• Conducts research and prepares reports for special projects as assigned.
• Monitors services provided by benefits providers and investigate complaints regarding payments; acts as a liaison between providers and employees to ensure proper and timely payments of benefits.
• Conducts research and makes recommendations regarding additional benefit programs for Pulaski County employees.
• Ensures the maintenance of records of coverage of employees with group health insurance in compliance with the Affordable Care Act (ACA).
• Oversees the reporting of health care coverage for Pulaski County employees to the Internal Revenue Service and to individual employees in compliance with the ACA.
• Ensures the completion by the department of all appropriate Worker’s Compensation forms; forwards forms and medical bills to Worker’s Compensation carrier.
• Notifies employees upon termination of ending date of benefit coverage and any conversion procedures; notifies retiring employees when eligible for continuation of health insurance.
• Ensures accuracy of monthly billing and payments received for COBRA, Retirees, and employees on leave without pay (LWOP); processes payments received from vendors.
• Maintains computerized benefit records for current and terminated employees.
• Ensures that the protected health information (PHI) of employees, benefit plan participants, and/or other individuals is maintained and transmitted in a secure and legally compliant manner.
• Fields questions, concerns, and complaints regarding PHI security and HIPAA compliance; escalates to the Director as appropriate.
• Coordinates annual open enrollment periods for all applicable employee benefits.
• Validates employee benefits information entered in the Human Resources Information System (HRIS) flows to the appropriate insurance carriers.
• Audits weekly file feed reports received from insurance carriers; troubleshoots and corrects errors.
• Reviews and updates employee benefit enrollments in the HRIS systems as appropriate.

SECONDARY DUTIES AND RESPONSIBILITIES:

• Develops and updates forms, and communication used, in the administration of the employee benefits package.
• Presents explanation of benefits as part of the new employee orientation program.
• Answers questions and provides assistance to employees regarding benefit programs including enrollment, eligibility, and claims processing.
• Completes death claim forms for employees or family members; forwards claim form and death certificate to the insurance carrier.
• Performs other related duties as required.

PERSONNEL SUPERVISED: None

WORKING CONDITIONS: Work is performed in a smoking-restricted office environment. Occasional travel to other County facilities is required.

MINIMUM QUALIFICATIONS:

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:

• • Comprehensive knowledge of County benefit programs and policies, including coverages and record-keeping requirements.
  • Comprehensive knowledge of all laws, regulations, and ordinances governing benefit programs, benefits administration, leave time, and worker’s compensation coverage.
  • Considerable knowledge of principles and practices of benefits administration.
  • Considerable knowledge of the requirements of the HIPAA privacy and security rules.
  • Considerable knowledge of the modern principles, practices, and methods of Human Resource Administration.
  • Good knowledge of descriptive statistics.
  • Ability to implement new benefits programs and modify existing programs.
  • Ability to prepare bid specifications for benefit programs.
  • Ability to analyze proposals and make vendor recommendations.
  • Ability to monitor services provided by benefit carriers to ensure cost-effectiveness and accuracy.
  • Ability to communicate effectively in writing.
  • Ability to maintain detailed records and prepare statistical and narrative reports.
  • Ability to handle confidential material in a reliable manner.
  • Ability to establish and maintain effective working relationships with employees, County departments, benefits providers, and vendors.
  • Ability to attend work regularly and reliably.
  • Skill in the operation and entering of data into a computer.
  • Skill in the use of human resources and payroll information systems.

PHYSICAL REQUIREMENTS:

• • Ability to hear and speak sufficiently to communicate information individually and to groups.
  • Digital dexterity is needed for the operation of a computer keyboard and calculator.
  • Visual acuity is needed for use of a computer monitor.
  • Ability to travel to various locations within Pulaski County work sites.
  • Ability to work in a constant state of alertness and in a safe manner.
  • Ability to concentrate for long periods of time.

EDUCATION AND EXPERIENCE:

Completion of a bachelor’s degree in human resources management, Benefits Administration, Business Administration, or a related field; considerable work experience with benefits administration, or a related area; or any equivalent combination of experience and training which provides the required skills, knowledge, and abilities.

Employment is contingent upon the successful completion of a criminal background check.

This position is safety-sensitive and is subject to random drug and alcohol testing.

Regular and reliable attendance is an essential function of this position.

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ACCESSIBILITY NOTICE: If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact humanresources@pulaskicounty.net or call (501) 340-6110.