DecisionHR is a Professional Employer Organization (PEO) located in St Petersburg, FL. Since our inception in 1996, we have empowered our clients with industry-leading human resource solutions they need to drive their business. We assist our clients in the areas of payroll, workers’ compensation, human resources, and benefits. We remove the administrative burden of running their business and allow our clients to focus on their revenue-producing activities. Our goal is to deliver customizable, practical workforce solutions that increase profits, reduce costs and liability, and attract, develop, and retain long-term employees.

Our Core values include:

Collaboration: working together is critical to achieving organizational goals.

Innovation: growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.

Performance: we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.

Social Responsibility: we place charity and volunteer work at the core of our organization.

Trust: we build and maintain trust with our employees and clients by embodying integrity, transparency, and ‘doing the right thing.’

Company Value Statements

In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:

• Acting with the highest level of honesty, trust, character, and transparency.
• Making a unified effort to achieve the goals of the organization, embracing accountability for exceptional performance every day.
• Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.
• Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.

Summary/Objective

The Benefits Coordinator provides administrative and client support for employee benefits programs. This position handles inbound calls and email inquiries, processes benefit transactions and records information in Salesforce, and ensures timely and accurate service to clients and employees. The role requires strong attention to detail, effective communication, and a commitment to delivering excellent customer service while maintaining confidentiality.

Essential Functions

• Respond to client and employee inquiries by phone and email, providing accurate and timely information regarding benefit-related matters.
• Monitor shared email queues and ensure all requests are tracked and resolved according to established service levels.
• Record and update benefit-related transactions and client interactions in Salesforce.
• Maintain current knowledge of organizational policies, procedures, and benefit plan provisions.
• Run standard ad hoc reports as requested to support benefit operations needs.
• Collaborate with internal departments to resolve client and employee issues efficiently.
• Ensure all actions and communications meet confidentiality, compliance, and service quality standards.
• Support additional projects and administrative tasks as assigned by the Benefits Supervisor.

Required Qualifications

• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient in Microsoft Office applications and CRM systems such as Salesforce and Worklio.
• Strong attention to detail and commitment to data accuracy.

Preferred Qualifications

• Associate’s degree or equivalent experience in business administration, human resources, or a related field.
• 1–2 years of experience in benefits administration, customer service, or a similar administrative role.
• Familiarity with employee benefits concepts, HR systems, and confidentiality best practices.

The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and the usual working conditions of this position. It is not designed to contain, or be interpreted as a comprehensive, complete or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-Verify company.