Benefits Representative

Starting Pay $21 / hour

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

As a Benefits Representative at Westgate Resorts, you’ll be a friendly and knowledgeable resource for team members navigating their benefits. Reporting to the Benefits Manager, you’ll support day-to-day benefits administration, help resolve questions, process updates, and ensure information is accurately entered across our systems (ADP, PlanSource, TransAmerica, and Lawson).

This role is a great fit for someone who enjoys customer service, problem-solving, learning HR systems, and contributing to a positive team member experience. You’ll gain hands-on exposure to benefits administration, HR operations, payroll coordination, and compliance, offering a strong foundation for growing your HR career within a leading hospitality company.

What You’ll Do as a Benefits Representative:

(Other duties may be assigned.)

• Respond to CSD tickets, emails, and phone inquiries to resolve team member benefit questions
• Process HRIS updates and make required benefit changes (rehire, transfer, pay/status changes) in ADP and PlanSource
• Assist with benefit enrollment support, data entry, documentation review, and dependent verification.
• Conduct basic audits for premium discrepancies and submit corrections to Payroll
• Help team members understand available benefits (401(k), health, life, supplemental plans, wellness programs, etc.)
• Investigate and resolve common issues such as coverage levels, ID card problems, and billing discrepancies
• Prepare and distribute benefit letters, notifications, and reminders for eligibility, lifestyle events, and open enrollment
• Maintain organized benefit records, including scanning documents into ImageQuest
• Process monthly billing, track payments for team members on leave, and coordinate with Payroll and Cash Management
• Upload 401(k) files and assist with wellness communications and committee activities
• Support open enrollment scheduling and benefit education materials with local HR

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You’ll Bring:

• Proficient computer and P/C skills; experience with Microsoft Word and Excel
• Strong customer service and communication skills
• Detail-oriented, self-motivated, and able to follow tasks through with limited supervision
• Ability to multitask and manage a steady workload
• Multilingual a plus
• Experience with ADP, PlanSource, or similar benefit systems preferred

Education and/or Experience:

• High School diploma or equivalent required
• One-year certificate in Benefits or HR Administration OR 3–6 months related experience/training OR equivalent combination of education and experience
• General computer accuracy and comfort with HRIS/benefits platforms preferred

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.