Benefits Specialist

Job Summary:

We are seeking a detail-oriented and knowledgeable Benefits Specialist to join our Human Resources team. The Benefits Specialist is responsible for administering employee benefits programs including insurance plans, time off benefits, leave policies, while delivering a high standard of service to all employees. This role ensures compliance with all applicable regulations and helps employees understand and utilize their benefits effectively. The ideal candidate is not only knowledgeable about benefits compliance and administration but is also passionate about creating a positive employee experience through clear communication, empathy, and timely support.

Key Responsibilities:

• Administer and manage employee benefits programs such as health, dental, vision, life insurance, disability, 401(k), as well as leave of absence policies.
• Serve as the primary point of contact for employee benefit inquiries, providing exceptional customer service through prompt, accurate, and empathetic responses.
• Assist in benefits enrollment and changes during onboarding, life events, and annual open enrollment periods.
• Collaborate with insurance providers and third-party administrators to resolve claims, billing, and eligibility issues.
• Maintain accurate employee benefits records in HRIS and ensure timely updates for all benefit changes.
• Prepare and distribute communications related to benefits, including plan summaries, policy changes, and enrollment materials.
• Ensure compliance with federal, state, and local laws, including ERISA, ACA, COBRA, HIPAA, and FMLA.
• Support audits and filings for compliance purposes
• Analyze benefit trends and benchmarking data to support recommendations for plan changes or improvements.
• Provide training or presentations to employees on benefits programs as needed.

Qualifications:

Required:

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• 2–4 years of experience in employee benefits administration or HR-related role.
• Strong knowledge of benefits-related laws and regulations (e.g., COBRA, ERISA, ACA).
• Proficiency with HRIS systems and Microsoft Office Suite.
• Excellent communication, interpersonal, and problem-solving skills.
• High level of confidentiality and attention to detail.

Preferred:

• Professional certification such as CEBS, SHRM-CP, or PHR.
• Experience with benefits in a multi-state or unionized environment.