Benefits Specialist

Healthcare Staffing Professionals has an immediate need for a Benefit Specialist. As a Benefit Specialist, you will support operational staff and managers in member and/or employer services related to the administration of ETF's public employee benefit programs. You will need to learn complex benefit program requirements for eligibility, enrollment, benefit application and distribution processes. You will work with highly complex and sensitive data related to member demographics and benefit accounts and be responsible for updating changes. You will need to provide complex information in easy-to-understand formats for various audiences. Immediate assignments will be focused on supporting benefits administration technology modernization projects with research and remediation of data issues during conversions. At times, you may be assigned daily operational tasks such as processing Health, Life, Vision, and Dental Insurance including Medicare. This position will also include communicating with members on the phone and by sending email and/or letters.

We are looking for reliable and energetic individuals who share the passion for our mission. Strong candidates will be ready to learn and bring the flexibility for stepping in to help in whatever different areas of operations and our modernization journey are needed. Candidates should be comfortable managing competing priorities in a fast-paced environment and have strong written communication skills.

Pay Rate: $25.50/hr

Location: Madison, WI | ***Depending on the candidate's preference and business need, remote work is available. However, presence in the office will be required for in office work and team meetings (usually no more than three times a month unless business needs require it). Only accepting candidates that are current WI residents. ***

Top Required Skills

• Attention to detail
• Adaptability
• Ability to work with large data sets
• Ability to understand and communicate complex data and information.
• Critical and analytical thinking for effective problem-solving
• Working collaboratively with different teams.
• Customer service principles and practices
• Research, interpret and apply relevant WI Statutes, Admin Code, policies, and procedures
• Capacity to learn new tools, systems, applications, and ability guide and instruct others in using
• Sound time management and ability to manage multiple concurrent assignments
• Obtain relevant information without disclosing confidential information.
• Ability to interact positively with a variety of persons at different levels
• Excellent written, oral, and interpersonal skills

Nice to Have Skills

• Experience in a dedicated workforce management, capacity planning, or operations planning role
• Experience balancing real-time customer contact coverage with back-office or case processing workloads
• Experience building or refining forecasting models using historical data and demand assumptions
• Experience developing dashboards or partnering with business intelligence teams to enhance operational reporting
• Basic familiarity with service optimization or workforce management software tools
• Experience supporting process improvement or operational efficiency initiatives
• Experience working in a public sector, regulated, or benefits administration environment

Benefits:

• Medical, Dental, Vision Insurance

• Basic Life: $25,000 (100% employer paid)
• Basic Accidental Death and Dismemberment (AD&D) : $25,000 (100% employer paid)
• Voluntary Life/AD&D: Additional coverage options available for employees, spouses and children (100% employee paid)
• Company 401(k) plans with eligibility from the 1st day of the month following hire.
• Nationwide contract opportunities
• Dedicated Administrative Support Staff

Sydney Health Mobile App

With Anthem's Sydney app, you can take better care of yourself with features that focus on your wellness, such as:

• Nutrition Tracker
• Community Resources
• Health Assessment
• Diabetes Prevention through Lark

Additional Resources

• Employee Assistance Program (EAP): Counseling, legal consultations, financial planning, and identity theft recovery
• 24/7 Nurseline for health-related inquiries
• Rula Mental Health Support: Therapy and psychiatry services
• Travel Assistance Program: Medical support and emergency assistance while traveling
• BenefitHub and LifeMart Discounts: Access to discounts on travel, shopping, Pet Insurance, movie tickets, flight and more
• Access HSP's wide range of wellness resources through Anthem's wellness portal.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

TrueBlue, Inc. And its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your recruiter directly, employee relations at HR-Advice@trueblue.com, or 1-800-610-8920. TrueBlue, Inc. And its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applications individual accessibility needs.

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