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Benefits Specialist Darwin Box

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Posting Title: Benefits Specialist – Darwin
Department: HRO Operation
People Management Responsibilities: No
Location: Mumbai


Key Responsibilities:


  • Benefits & Payroll Operations:
o Manage incidents and JIRA tickets related to benefits data issues and track them to closure.
o Monitor integration failures and coordinate with vendors for resolution.
o Support and own the Process Manager in Darwin box to mark payroll completion.
o Review pre- and post-payroll close queries for discrepancies before data flows to the payroll team.


  • Annual & Ad hoc Benefits Management:
o Manage annual benefits enrollment windows and approve exceptions for qualified life events (e.g., marriage, childbirth).
o Maintain and update site content on the benefits portal in case of vendor changes, additions, or contact details updates.


  • Reporting & Analysis:
o Generate, analyze, and publish benefits reports with key statistics on a periodic basis.
o Ensure accuracy and structured reporting to internal stakeholders and clients.


Required Skills & Experience:


  • Darwin benefits administration tool: Strong hands-on experience managing benefits administration and payroll workflows within Darwin box. Optional
  • Project Management: Ability to drive defect resolutions, vendor coordination, and process improvements. Preferred (important skill for the job)
  • JIRA & Ticket Management: Experience in handling incident tracking tools. Preferred
  • Workday & MS Office Skills: Strong knowledge of Workday HR, Excel (VLOOKUP, Pivot Tables, Data Analysis), and MS Office Suite. Mandatory
  • Critical Thinking & Problem-Solving: Ability to analyze and resolve complex benefits-related issues. Mandatory
  • Stakeholder Communication: Strong English communication skills for engaging with international clients, payroll teams, and vendors. Mandatory
  • Experience in International Benefits (non US )- Mandatory


Work Requirements:


  • 100% Work from Office, No remote option.
  • Flexible with Rotational Shifts 24x7 delivery model, night & rotational shifts.


Location
Mumbai
Job Function
BUSINESS PROCESS SERVICES
Role
Executive
Job Id
389170
Desired Skills
HRO Compensation & Benefits | Workday Integration

Desired Candidate Profile

Qualifications : BACHELOR OF ARTS

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