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BEVERAGE CART ATTENDANT

Position Overview:

The Beverage Cart Attendant is responsible for selling food and beverages (Snacks) to Golf Course patrons, set up and packs snacks on the Beverage Cart according to specifications and standards. All duties are to be performed within the guidelines of Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives.

Essential Job Functions:

Sells food and beverages (Snacks) to Golf Course patrons, set up and packs snacks on the Beverage Cart according to specifications and standards.
Complete customer payment transactions as outlined in cash and charge procedures.
Records all tips collected from credit cards and complimentaries.
Keeps work station area neat and clean, picks up trash, glasses, etc.
Informs shift change of unique situations involving guests.
Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.
Describe all snack items; and prices as needed. Work within policy to accommodate guest’s requests.
Performs set-up and closing side-work; stock Beverage Cart as necessary; etc.
Alert Management of any service and/or safety issues.
Promote teamwork and quality service through daily communication and coordination with other departments.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Attend all necessary training meetings.
Assist in other projects, as directed.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.

Essential Requirements:

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Must be a minimum of 18 years of age or older upon employment.
High school diploma or its equivalency preferred.
Knowledge of cash, credit card and complimentary transactions desired.
Previous customer service experience preferred.

Language Skills and Reasoning Ability:

Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

ADA Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud.

Must be able to stand, walk, and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Other Skills/Abilities:

Communication skills are utilized a significant amount of time when interacting with the other cooks, wait staff or supervisors.
Reading and writing abilities are utilized often when preparing meals from a recipe, when assisting in the scheduling of the kitchen staff, or when keeping track of inventory.
Mathematical skills, including basic math, percentages, quantities, and variances are used frequently.
May be required to work nights, weekends, and/or holidays.

Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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