Bilingual B2B Reservations Agent (Spanish & English)

Key Responsibilities:

• Promptly and professionally respond to B2B inquiries across email, WhatsApp, and various communication platforms.
• Analyze partner requirements to recommend the most appropriate packages and solutions.
• Conduct timely follow-ups on quotations and outstanding deals to optimize conversion rates.
• Develop and nurture strong relationships with travel agency partners and B2B clients.
• Maintain accurate and organized records of inquiries, bookings, cancellations, and quotations.
• Compile and present daily, weekly, and monthly performance reports for internal evaluation.
• Regularly update client records and booking histories within Excel or CRM systems.
• Coordinate effectively with reservations, operations, and finance teams to ensure seamless booking processes.
• Manage special requests, including VIP, group, and customized tours, ensuring timely and precise execution.
• Identify and capitalize on opportunities to upsell or cross-sell tours, packages, and group deals.
• Contribute actively toward meeting and exceeding the team’s B2B sales objectives.

Required Skills:

• A Bachelor’s degree in Hospitality, Tourism, Business Administration, or a related field is preferred.
• Minimum of 1 year of experience in the tourism industry, hospitality or related field.
• Strong verbal and written skills for clear, professional interaction with B2B clients and internal teams.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Ability to extract, interpret, and analyze performance-related data and sales reports.
• Self-motivated with the ability to identify, generate, and follow up on new leads independently.
• Fluency in English, both written and spoken, is essential.
• Fluency in Spanish, both written and spoken, is essential.
• Excellent communication, presentation, and negotiation skills.
• Experience with CRM platforms and maintaining accurate client records.
• Willingness to work flexible hours, including shifts, weekends, and public holidays as necessary.
• Strong work ethic with a proactive and goal-oriented mindset.
• Precision in handling bookings, amendments, cancellations, and documentation.
• Efficient management of multiple inquiries, records, and follow-ups simultaneously.
• Ability to identify upselling and cross-selling opportunities to maximize revenue
• Collaborative team player with a positive and adaptable approach.