Bilingual Case Handler / Demand Writer - Personal Injury 2 YOE Required

Our growing Personal Injury law firm is seeking an experienced Case Manager / Demand Writer to manage cases from intake through pre-litigation resolution. This role requires strong organizational skills, client communication abilities, and proven experience preparing comprehensive settlement demands.

The ideal candidate is detail-oriented, proactive, and comfortable handling a full pre-litigation caseload while drafting persuasive demand packages for insurance carriers.

Key Responsibilities:

• Manage a full personal injury caseload from retention through settlement
• Serve as the primary point of contact for clients, ensuring regular updates and support
• Coordinate medical treatment, referrals, and follow-ups with providers
• Request, review, organize, and summarize medical records and bills
• Monitor treatment progress and ensure case readiness for demand
• Communicate with insurance adjusters regarding claims, coverage, and liability
• Track deadlines, liens, costs, and case milestones
• Maintain accurate and up-to-date case files in the case management system
• Draft detailed and persuasive personal injury settlement demands
• Understand and correctly apply the differences between third-party and uninsured/underinsured motorist (UM/UIM) coverage in the context of personal injury cases.
• Analyze liability, damages, medical treatment, and injury impact
• Prepare medical summaries and treatment timelines
• Incorporate specials, general damages, and future care where applicable
• Submit demands to insurance carriers and manage follow-up negotiations
• Collaborate with settlement negotiator to gather all necessary documentation.
• Maintain confidentiality of all sensitive information in compliance with HIPAA and company policy.

Qualifications:

• Must be fluent in SPANISH
• Minimum 2+ years of experience in personal injury case management
• Proven experience writing personal injury settlement demands
• Strong understanding of California personal injury law and pre-litigation procedures
• Excellent written and verbal communication skills
• Ability to manage a high-volume caseload independently
• Strong attention to detail and organization
• Proficient with case management software
• Comfortable communicating with clients, providers, and insurance adjusters

Please note that this job description is not exhaustive and may be subject to change or modification at any time.

Job Type: Full-time

Pay: $23.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Free parking
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Vision insurance

Experience:

• Personal injury law: 2 years (Required)
• Legal case management: 2 years (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Los Angeles, CA 90036 (Preferred)

Work Location: In person