Bilingual Case Manager – Personal Injury Law Firm

About the Firm

Reed Law, P.C. is a growing personal injury law firm focused on high-quality advocacy, efficient systems, and smart use of technology. We represent injured individuals against insurance companies and large corporations, and we take pride in being both strategic and human in our approach.

We are seeking a Case Manager with 2–5 years of personal injury experience who is detail-oriented, client-focused, and comfortable managing cases from intake through settlement. This role is ideal for someone who understands the personal injury lifecycle, takes ownership of their cases, and communicates confidently with clients, providers, and insurance adjusters.

Position Overview

The Case Manager will serve as a primary point of contact for clients and insurance carriers, managing case progression, treatment coordination, documentation, and settlement support. You will work closely with attorneys, paralegals, and staff to ensure cases are properly developed, documented, and resolved efficiently.

Key Responsibilities

Intake & Case Setup

• Conduct intake screening for some new clients
• Prepare and manage representation letters
• Obtain insurance information and retrieve insurance evidence
• Handle DMV-related requests and documentation

Client Communication & Case Progression

• Maintain consistent client communication throughout the case
• Provide Spanish-language client communication and follow-up
• Follow up on medical treatment and ensure continuity of care
• Coordinate doctor scheduling and ongoing treatment follow-up

Insurance & Property Damage

• Communicate with insurance adjusters
• Handle adjuster calls and ongoing insurance communications
• Resolve property damage claims

Medical Records, Liens & Documentation

• Collect medical records (prior and current)
• Identify, track, and assist with Medi-Cal and Medicare liens
• Manage incoming mail and email, including proper filing
• Assist with client disbursements following settlement

Settlement & Resolution Support

• Draft and prepare settlement demands
• Assist with settlement negotiations with insurance carriers
• Support attorneys with settlement documentation and case resolution

Required Qualifications

• 2–5 years of experience as a personal injury case manager (required)
• Strong understanding of the personal injury case lifecycle
• Spanish fluency (required)
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple active cases simultaneously
• Tech-savvy and comfortable using modern legal software
• Experience or strong interest in using AI tools to improve efficiency, including drafting, summarization, and workflow optimization
• Professional, empathetic, and client-focused demeanor

What We Offer

• A collaborative, tech-forward law firm environment
• Direct interaction with attorneys and leadership
• Meaningful, client-facing work with real impact
• Clear systems, workflows, and expectations
• Paid Time Off (PTO)
• Paid Holidays
• Annual Cash Bonus
• Competitive compensation based on experience
• Clear path for professional growth and increased responsibility

Who This Role Is Not For

• Candidates without personal injury case management experience
• Individuals uncomfortable with frequent client and adjuster communication
• Candidates resistant to systems, technology, or process improvement
• Those who struggle with organization, follow-through, or accountability

To Apply:
Please submit your resume and a brief cover letter answering the following question:
“Describe one way you’ve used technology or AI to improve efficiency or organization in managing personal injury cases?”

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Opportunities for advancement
• Paid sick time
• Paid time off

Work Location: In person