Bilingual Customer Service Representative

Looking for a career—not just another call center job?

At Phillips Managed Support Services, our Enrollment Specialists help families learn and enroll in the largest cyber school in PA. If you enjoy helping people, learning new systems, and working in a supportive team environment, this is a great place to start—and grow.

Why You’ll Love Working Here

• 3+ weeks PTO in your first year (plus bonus days like birthday and volunteer PTO days)
• Potential hybrid schedule (work from home 2 days per week after 90 days)
• Affordable health benefits (company-supported plans + HSA)
• Fun, team-oriented culture (events, food trucks, and team activities)
• Clear path to promotions and internal career growth

Growth Opportunities

This role is a starting point—not a dead end.

Many employees grow into:

• Senior Enrollment Specialist
• Team Lead / Supervisor roles
• Quality Assurance or Training positions
• IT / Help Desk roles within the company

We actively promote from within and support career development.

What You’ll Do

You will be the first point of contact for families exploring cyber school options for students in grades K–12. You’ll guide them through the entire enrollment process—from application to enrollment—providing support that is nurturing, informative, and welcoming every step of the way. Duties also include answering enrollment inquiries, updating family records, and assisting with general questions via phone and email.

• Guide families through the enrollment process over phone and email
• Answer questions and provide clear, friendly support
• Accurately enter and update contact information
• Troubleshoot basic issues and escalate when needed
• Work with a team to meet goals and deliver great service

What We’re Looking For

• Strong communication and people skills
• Positive attitude and willingness to learn
• Basic computer skills and comfort with multiple systems
• Reliability and attention to detail
• Fluency in English and Spanish is required

No prior call center or enrollment experience required.
Candidates must have experience in a fast-paced office environment with multitasking and multi-screen workflows.

Compensation

• $19/hour to start
• Performance-based raises and advancement opportunities
• Yearly Bonus opportunities

Schedule & Work Environment

• Full-time position (Monday – Thursday 10am-7pm, Friday hours are 8am - 5pm)
• Potential hybrid flexibility after 90 days
• Supportive, team-focused workplace

Who This Role Is Great For

• People who enjoy helping and talking to others
• Entry-level candidates or career changers
• Retail or customer service workers looking for something more stable
• Anyone who wants growth, not just a job

Apply today and start building a long-term career with us.

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Work from home

Language:

• Spanish (Required)

Work Location: In person