Bilingual Customer Service Representative

Octagos is modernizing remote cardiac monitoring with AI-powered automation, seamless EHR integrations, and accuracy proven in high-volume, real-world clinics. Atlas AI™ triages cardiac device transmissions to filter nonactionable alerts and highlights the events that need true clinical attention. Through our Two-Brain Approach™ – combining Atlas AI™ with IBHRE-certified oversight – Octagos delivers 99%+ accuracy, sensitivity, and specificity for near-perfect clinical performance. With fast bi-directional EHR integrations, and flexible, cost-effective implementation, Octagos helps clinics scale care efficiently without compromise. Recognized by TIME and Statista as one of the World’s Top HealthTech Companies 2025, Octagos is redefining how cardiac care is delivered.

This is an in-office position located in Houston, Texas.

Responsibilities:

1. Exhibit a high sense of urgency.

3. Follow documented policies and procedures for all activities related to Octagos Health.

4. Manage all Incoming and outgoing calls promptly and effectively and efficiently.

5. Address questions and educate our customers and patients.

6. Demonstrate the ability to de-escalate calls.

7. Send and respond to emails /voice mails.

8. Data entry.

9. Communicate in a professional, diplomatic, and empathetic manner using articulation, dictation and with good voice quality.

10. Identify, document, and escalate complaints per standard operating procedures.

11. Assist with inventory tasks as needed.

12. Work to achieve Customer Experience quality and productivity goals.

Required Skills and qualifications.

• Fluent in English and Spanish
• High school diploma or equivalent
• Ability to multitask, manage time, and prioritize.
• Ability to work individually and as a team member.
• Effective communication skills, including active listening and clear articulation.
• Ability to solve problems, alleviate conflicts, and escalate tactfully.
• Computer skills including proficiency in Microsoft Office
• Ability to exercise patience and professionalism.
• Multiline phone system knowledge and phone etiquette skills.