Bilingual Customer Support Specialist (Spanish & English) — Onsite, Lahore

DEP LLC is hiring a Bilingual Customer Support Specialist (Spanish & English) who can maintain strong relationships with existing clients, manage monthly recurring services, and identify upselling opportunities.

You will play a key role in client retention, satisfaction, and revenue growth.

Your Responsibilities

• Provide customer support to Spanish-speaking and English-speaking clients
• Manage monthly recurring service accounts
• Respond to client inquiries via calls, messages, and emails
• Maintain strong relationships with clients
• Identify opportunities to upsell additional services
• Coordinate with internal teams (SEO, Marketing, Development)
• Maintain records of communication in CRM
• Ensure high customer satisfaction and retention

Work Environment at DEP LLC

• Dinner provided by the company
• Two daily breaks (1 hour + 30 minutes)
• Gaming arena (PS4, Table Tennis, Chess, etc.)
• Female staff drop service
• Separate prayer area
• Cafeteria & team sitting areas
• Free bike parking & on-site security
• Friendly, professional work environment

Job Requirements / Specifications

• Education: O/A Levels, Intermediate, or above
• Languages: Excellent command over English and Spanish (spoken and written)
• Strong customer service and communication skills
• Proficiency in MS Office, especially Microsoft Excel
• Ability to manage client communication and recurring service accounts
• Strong problem-solving and critical thinking skills
• High level of emotional intelligence when dealing with clients
• Customer-centric attitude with focus on satisfaction and retention
• Ability to identify upselling opportunities while assisting clients
• Self-motivated, assertive, and responsive personality
• Ability to work in a fast-paced team environment
• Flexibility and adaptability to handle different client situations

Plus Point:

• Experience in Customer Support / Client Success
• Basic understanding of Digital Marketing services (SEO, Social Media, Google Ads, Websites)

Growth Opportunity

This role can grow into Customer Success Manager / Account Manager positions with higher responsibilities and incentives.

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Application Question(s):

• Are you fluent in Spanish?
• Have you handled international clients before?

Education:

• Intermediate (Required)

Experience:

• Customer Support: 1 year (Preferred)

Location:

• Lahore (Required)

Work Location: In person