Bilingual English and Vietnamese, Mandarin OR Cantonese Retail Service Representative

This position is Onsite. Our office is located at 10613 Bellaire Boulevard, A200, Houston, TX 77072.

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Vietnamese, Mandarin OR Cantonese, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 9:00 a.m. - 5:30 p.m., Central Time. It may be necessary, given the business need, to work occasional overtime. Based on business needs, this role will require driving to designated locations 3-4 days per week. The remaining hours not spent on the road would be spent working in the office.

Primary Responsibilities:

• Responsible for driving the UHC promotional van to designated locations to support member services, agent and broker engagement, and marketing initiatives
• Provide expertise and customer service support to members, customers, and/or providers
• Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
• Proficient in UHC products and able to provide plan consultations tailored to each prospect's needs
• Identify and resolve operational problems using defined processes, expertise and judgment
• Investigate claim and/or customer service issues as identified and communicate resolution to customers
• Provide feedback to team members regarding improvement opportunities

This role is equally challenging and rewarding. Within a high volume environment, you'll need to model and act as an Ambassador for the company while solving complex health care inquires

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• Bilingual Fluency (written and verbal) in Vietnamese and/or a Chinese language (Mandarin or Cantonese) and English
• 1+ years of experience interacting with customers in a face to face environment (whether as a volunteer or performing community outreach, hosting community events, etc.)
• Valid Driver's License with a clean Driving Record
• Must obtain Texas Life & Health License within three months of employment
• Must be willing to travel up to 75% around Houston and nearby cities
• Must be located within 40 miles from the office, 10613 Bellaire Boulevard, A200, Houston, TX 77072
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 9:00 a.m. - 5:30 p.m., Central Time. It may be necessary, given the business need, to work occasional overtime. Based on business needs, this role will require driving to designated locations 3-4 days per week. The remaining hours not spent on the road would be spent working in the office

Preferred Qualifications:

• Fluent in Vietnamese and Mandarin and/or Cantonese

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

#RPO #RED