Central Intake Clerk

JOB_REQUIREMENTS

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Position Description

Duties and Responsibilities:

Maintains records and supports CAC staff and partner agencies.
Verifies, documents and maintains personal and confidential information related to clients served by the CAC.
Works collaboratively with CAC staff and the multidisciplinary team to ensure client information is complete and accurate, enters information into the agency’s system database in a timely manner.
Demonstrates excellent interpersonal skills.
Understands the value of quality customer service.
Exhibits professional demeanor and high professional ethics and maintains composure in high-stress situations.
Ensure quality customer service for all clients and team members arriving at The Children’s Assessment Center.
Accurately enter high volume of sensitive and confidential client information into the agency’s system database.
Collect completed paperwork from clients and verify demographic information.
Notify CAC staff and multidisciplinary team members when clients are checked in and ready for services.
Research client’s information to determine whether they have previously received CAC services.
Assist with scheduling services for CPS and Law Enforcement.
Assist with receptionist / switchboard responsibilities.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net

Requirements

Education and Experience:

High School diploma or equivalent and
Two years of experience in an Office / clerical environment or social service environment using Microsoft Word, Excel and Outlook.

Knowledge, Skills, and Abilities:

Receptionist skills; telephone skills, excellent verbal communication, professionalism, listening, customer focus, organization and ability to manage a high volume of calls. Knowledge of operation of office machines.
Strong skill in prioritizing job tasks.
Strong organizations skills and ability to implement and maintain a categorical filing system.
Ability to communicate effectively with professionals from various disciplines and agencies.
Ability to work independently.

NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Bilingual, written and oral, in English and Spanish

General Information

Position Type and Typical Hours of Work:

Full time - Hours will be discussed during the interview process.
40 hours per week.
This is not a Work from Home position and is required to be in the office to perform job duties.

Additional Information:

Criminal and CPS background check required prior to hiring and E-Verify upon hiring.
All candidates are screened for the presence of illegal drugs.

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

Health & Wellness Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Wellness Plan
Life Insurance
Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account

Paid Time Off (PTO)

Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
Eleven (11) County-observed holidays
One (1) floating holiday per year
Paid Parental Leave*
Sick Leave

Retirement Savings Benefit

457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

Professional learning & development opportunities
Retirement pension (TCDRS defined benefit plan)
Flexible work schedule*
METRO RideSponsor Program*

Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website:

www.benefitsathctx.com

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