Bilingual Intake Specialist

Bilingual Intake Specialist

Unlimited Labor Solutions Plano, Texas, United States

JOB TITLE: Bilingual Immigration Intake Specialist (Spanish/English)

LOCATION: Plano, TX (Hybrid position: Flexible hours required to include evening and some weekend work.)

COMPANY OVERVIEW:

Unlimited Labor Solutions is a leader in providing innovative workforce solutions tailored to meet the unique needs of businesses across various industries. With a commitment to excellence, we deliver top-notch labor services that drive productivity, efficiency, and success for our clients. Our team of experts is dedicated to matching skilled workers with the right opportunities, ensuring both clients and employees achieve their goals. Join us in our mission to revolutionize the labor market and be part of a company that values innovation, collaboration, and exceptional service.

POSITION SUMMARY:

Unlimited Labor Solutions is seeking a highly motivated and detail-oriented Bilingual Immigration Office Assistant/Intake Specialist (Spanish/English) to join our team. Reporting directly to the Practice Manager, you will be responsible for supporting our immigration services by assisting with administrative tasks, client interactions, and case management. This role is crucial in ensuring a smooth and efficient process for our clients and requires exceptional organizational skills and the ability to communicate effectively in both Spanish and English.

KEY RESPONSIBILITIES:

• Collect questionnaires and documents from clients and follow up accordingly.
• Set up folders in the case management system.
• Copy/print/scan immigration paperwork and filing packages.
• Conduct informational meetings with our clients’ employees in Spanish to explain services/programs available for their families.
• Guide employees through immigration processes with clarity and reassurance.
• Respond to questions and concerns thoughtfully and in an empathetic manner.
• Explain services, processes, timelines, and next steps in clear, client-friendly terms.
• Communicate daily with employees in Spanish via phone calls and WhatsApp messages.
• Draft family questionnaires and agreements and ensure they are complete, accurate, and consistent.
• Update trackers and case management systems accordingly.
• Follow up, collect, and organize required documents.
• Accurately enter client data into internal databases.
• Flag issues that may affect eligibility or payment processing.

QUALIFICATIONS:

• Ideal candidate would have 0-1 year of administrative legal experience in a law firm environment (immigration experience is a plus but not required).
• Strong customer service skills, a positive attitude, and a willingness to learn and help the immigrant community.
• Bilingual in Spanish and English is required; must be able to speak, read, and write in both Spanish and English.
• This position has a lot of growth potential. Get in on the ground floor, receive top notch training and start a successful career in a law firm.
• Must possess valid employment authorization to work for any employer in the U.S.

REPORTS TO:

Practice Manager

Join Unlimited Labor Solutions as an Immigration Office Assistant/Intake Specialist and become an integral part of our mission to provide exceptional immigration services. We offer competitive compensation, comprehensive benefits, and a collaborative and dynamic work environment.

Be part of our exciting journey and make a meaningful impact on our organization and the communities we serve!

Unlimited Labor Solutions is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Ability to Commute:

• Plano, TX 75024 (Required)

Work Location: Hybrid remote in Plano, TX 75024